Helpdesk Type SLA

helpdesk_type_sla · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    HelpDesk Service
    Folder size
    0.03 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:42:45
    Authors
    Camptocamp, Odoo Community Association (OCA)
    Maintainers
    Camptocamp, Odoo Community Association (OCA)
    Committers
    Enric Tobella, Weblate, OCA-git-bot, oca-ci, Bhavesh Heliconia
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt_sla
    - helpdesk_mgmt
    - helpdesk_type
    odoo/odoo:
    - base
    - mail
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    - resource
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds an option for the user to select help desk ticket types
as an argument to the SLA functionality in the Helpdesk SLA module.

    Code Analysis ⓘ

    Views touched (1)
    XML IDNameModelTypeStatus
    helpdesk_ticket_sla_form helpdesk.sla form Inherits helpdesk_mgmt_sla.helpdesk_ticket_sla_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (1)
    • type_ids Many2many → helpdesk.ticket.type
      comodel_name='helpdesk.ticket.type' string='Types'
    Public methods (0)

    No public methods.

    New fields (0)

    No new fields.

    Public methods (0)

    No public methods.

    Loading…

    Status
    Open migration PR — not merged yet for this version
    CI status
    green — ready to merge
    Open since
    35 days ago
    Last activity
    13 days ago
    Repository
    OCA/helpdesk
    Pull request
    [17.0][MIG] helpdesk_type_sla: Migration to 17.0 (#1064)
    Status
    Open migration PR — not merged yet for this version
    CI status
    checks failing
    Open since
    86 days ago
    Last activity
    83 days ago
    Repository
    OCA/helpdesk
    Pull request
    [19.0][MIG] helpdesk_type_sla: Migration to 19.0 (#1015)