Helpdesk Type SLA

helpdesk_type_sla
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/18.0/helpdesk_type_sla
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYHelpDesk Service
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), Camptocamp
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), Camptocamp
COMMITTERS
COMMITTERSEnric Tobella, Weblate, OCA-git-bot, oca-ci, Bhavesh Heliconia
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt_sla
    - helpdesk_mgmt
    - helpdesk_type
odoo/odoo:
    - base
    - mail
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
This module adds an option for the user to select help desk ticket types
as an argument to the SLA functionality in the Helpdesk SLA module.

Code Analysis

Views touched (1)
XML IDNameModelTypeStatus
helpdesk_ticket_sla_form helpdesk.sla field Inherits helpdesk_mgmt_sla.helpdesk_ticket_sla_form
Models touched (2)

New fields (1)
  • type_ids Many2many → helpdesk.ticket.type
    comodel_name='helpdesk.ticket.type' string='Types'
Public methods (0)

No public methods.

New fields (0)

No new fields.

Public methods (0)

No public methods.

REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/14.0/helpdesk_type_sla
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYHelpDesk Service
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), Camptocamp
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), Camptocamp
COMMITTERS
COMMITTERSWeblate, OCA-git-bot, oca-ci, bojan
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 00:41:01
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt_sla
    - helpdesk_mgmt
    - helpdesk_type
odoo/odoo:
    - base
    - mail
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
    - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION

            
        


        
Code Analysis

        
Views touched (1)

        
        

        

            
XML IDNameModelTypeStatus

            
                
                

                    helpdesk_ticket_sla_form
                    
                    helpdesk.sla
                    field
                    
                        
                        Inherits helpdesk_mgmt_sla.helpdesk_ticket_sla_form
                        
                    
                

                
            
        

        

        

        
Models touched (1)

        
        

            
            

                

                    
                

                

                    

                        New fields (1)
                        
                        
    
                            
                            
  • 
                                type_ids
                                Many2many → helpdesk.ticket.type
                                
                                
    
                                    
                                    comodel_name='helpdesk.ticket.type'
                                    
                                    string='Types'
                                    
                                    
                                
    
                                
                            
    • 
                            
                        

                        
                        Public methods (0)
                        
                        
No public methods.

                        
                    

                

            

            
        

        
    

    
    
    

        

            
                
STATUS

                
STATUSOpen migration PR - not merged yet for this version

                
REPOSITORY

                
REPOSITORYOCA/helpdesk

                
PULL REQUEST

                
PULL REQUEST[19.0][MIG] helpdesk_type_sla: Migration to 19.0 (#1015)