Module: helpdesk_mgmt_sla - Odoo Module Metadata

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Helpdesk Ticket SLA

helpdesk_mgmt_sla

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_sla
VERSION
VERSION	2.1.0
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), GARCO Consulting
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), GARCO Consulting
COMMITTERS
COMMITTERS	Enric Tobella, Weblate, OCA-git-bot, oca-ci, David Bañón, Bhavesh Heliconia
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - mail - base_setup - web - bus - web_tour - html_editor - portal - web_editor - http_routing - auth_signup - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module extends the Helpdesk application by introducing Service Level Agreement (SLA) functionality. - Define and manage multiple SLAs per ticket. - Track deadlines and compliance for each SLA independently. - Gain better visibility into support performance and ensure service commitments are met. With this module, helpdesk teams can enforce response and resolution targets, improving accountability and customer satisfaction.

Code Analysis

Views touched (12)

XML ID	Name	Model	Type	Status
`helpdesk_sla_report_pivot_view`		helpdesk.sla.report	pivot	New
`helpdesk_sla_report_search_view`		helpdesk.sla.report	search	New
`helpdesk_sla_tree`	helpdesk.sla.tree	helpdesk.sla	list	New
`helpdesk_ticket_sla_form`	helpdesk.sla.form	helpdesk.sla	form	New
`helpdesk_ticket_sla_form_view`		helpdesk.ticket.sla	form	New
`helpdesk_ticket_sla_search_view`		helpdesk.ticket.sla	search	New
`helpdesk_ticket_sla_tree_view`		helpdesk.ticket.sla	list	New
`helpdesk_ticket_view_search`	inherit.helpdesk.ticket.search.view	helpdesk.ticket	group	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`inherit_helpdesk_ticket_view_form`	inherit.helpdesk.ticket.form.view	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`inherit_view_helpdesk_sla_team_hisform`	inherit.view_helpdesk_sla_team_form	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`inherit_view_helpdesk_ticket_kanban`	inherit_view_helpdesk_ticket_kanban	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_sla_search`	helpdesk.sla.form.search	helpdesk.sla	search	New

Models touched (5)

New fields (12)

active Boolean
default=True
category_ids Many2many → helpdesk.ticket.category
comodel_name='helpdesk.ticket.category' string='Categories'
company_id Many2one → res.company
comodel_name='res.company' string='Company'
days Integer
default=0 required=True
domain Char
default='[]' string='Filter'
hours Integer
default=0 required=True
ignore_stage_ids Many2many → helpdesk.ticket.stage
string='Ignore Stages' args: 'helpdesk.ticket.stage'
name Char
required=True
note Html
stage_id Many2one → helpdesk.ticket.stage
args: 'helpdesk.ticket.stage'
tag_ids Many2many → helpdesk.ticket.tag
comodel_name='helpdesk.ticket.tag' string='Tags'
team_ids Many2many → helpdesk.ticket.team
comodel_name='helpdesk.ticket.team' string='Teams'

Public methods (0)

No public methods.

New fields (7)

active Boolean
date Datetime
readonly=True
name Char
readonly=True
partner_id Many2one → res.partner
readonly=True related='ticket_id.partner_id' args: 'res.partner'
state Selection
args: [('on_going', 'Ongoing'), ('expired', 'Expired'), ('accomplished', 'Accomplished')]
team_id Many2one → helpdesk.ticket.team
readonly=True args: 'helpdesk.ticket.team'
ticket_id Many2one → helpdesk.ticket
readonly=True args: 'helpdesk.ticket'

Public methods (0)

No public methods.

New fields (6)

sla_deadline Datetime
compute='_compute_sla_data' string='SLA deadline'
sla_expired Boolean
compute='_compute_sla_data' search='_search_sla_expired' string='SLA expired'
sla_fits Boolean
compute='_compute_sla_fits'
sla_ids Many2many → helpdesk.sla
comodel_name='helpdesk.sla' compute='_compute_sla_ids' string='Applicable SLAs'
team_sla Boolean
related='team_id.use_sla' string='Team SLA'
ticket_sla_ids One2many → helpdesk.ticket.sla
inverse_name='ticket_id' readonly=True args: 'helpdesk.ticket.sla'

Public methods (4)

create(self, vals_list)
@api.model_create_multi
refresh_sla(self)
set_sla(self)
write(self, vals)

New fields (11)

color Integer
compute='_compute_color'
consumed_time Float
default=0.0 readonly=True string='Consumed time'
deadline Datetime
compute='_compute_deadline' store=True
expected_stage_id Many2one → helpdesk.ticket.stage
compute='_compute_sla_data' store=True args: 'helpdesk.ticket.stage'
expired Boolean
compute='_compute_expired' search='_search_expired'
hours Float
compute='_compute_sla_data' store=True
last_state_date Datetime
compute='_compute_sla_data' store=True
name Char
related='sla_id.name'
sla_id Many2one → helpdesk.sla
ondelete='restrict' required=True args: 'helpdesk.sla'
state Selection
compute='_compute_sla_data' default='accomplished' store=True args: [('accomplished', 'Accomplished'), ('in_progress', 'In Progress'), ('expired', 'Expired'), ('on_hold', 'In Hold')]
ticket_id Many2one → helpdesk.ticket
ondelete='cascade' required=True args: 'helpdesk.ticket'

Public methods (0)

No public methods.

New fields (2)

resource_calendar_id Many2one → resource.calendar
default=<expr> domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]" args: 'resource.calendar', 'Working Hours'
use_sla Boolean
string='Use SLA'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_sla
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), GARCO Consulting
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), GARCO Consulting
COMMITTERS
COMMITTERS	Weblate, OCA-git-bot, oca-ci, CristianoMafraJunior
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:20:06
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - mail - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module adds SLA funcionality in Helpdesk module.

Code Analysis

Views touched (6)

XML ID	Name	Model	Type	Status
`helpdesk_sla_tree`	helpdesk.sla.tree	helpdesk.sla	tree	New
`helpdesk_ticket_sla_form`	helpdesk.sla.form	helpdesk.sla	form	New
`inherit_helpdesk_ticket_view_form`	inherit.helpdesk.ticket.form.view	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`inherit_view_helpdesk_sla_team_hisform`	inherit.view_helpdesk_sla_team_form	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`inherit_view_helpdesk_ticket_kanban`	inherit_view_helpdesk_ticket_kanban	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_sla_search`	helpdesk.sla.form.search	helpdesk.sla	search	New

Models touched (3)

New fields (10)

active Boolean
default=True
category_ids Many2many → helpdesk.ticket.category
comodel_name='helpdesk.ticket.category' string='Categories'
days Integer
default=0 required=True
domain Char
default='[]' string='Filter'
hours Integer
default=0 required=True
name Char
required=True
note Html
stage_ids Many2many → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage' string='Stages'
tag_ids Many2many → helpdesk.ticket.tag
comodel_name='helpdesk.ticket.tag' string='Tags'
team_ids Many2many → helpdesk.ticket.team
comodel_name='helpdesk.ticket.team' string='Teams'

Public methods (2)

check_sla(self)
@api.model

Scheduler that checks sla on tickets
check_ticket_sla(self, tickets)

New fields (3)

sla_deadline Datetime
string='SLA deadline'
sla_expired Boolean
string='SLA expired'
team_sla Boolean
compute='_compute_team_sla' string='Team SLA'

Public methods (0)

No public methods.

New fields (2)

resource_calendar_id Many2one → resource.calendar
default=<expr> domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]" args: 'resource.calendar', 'Working Hours'
use_sla Boolean
string='Use SLA'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_sla
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), GARCO Consulting
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), GARCO Consulting
COMMITTERS
COMMITTERS	eLBati, Weblate, OCA-git-bot, oca-ci
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:53:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - mail - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (6)

XML ID	Name	Model	Type	Status
`helpdesk_sla_tree`	helpdesk.sla.tree	helpdesk.sla	tree	New
`helpdesk_ticket_sla_form`	helpdesk.sla.form	helpdesk.sla	form	New
`inherit_helpdesk_ticket_view_form`	inherit.helpdesk.ticket.form.view	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`inherit_view_helpdesk_sla_team_hisform`	inherit.view_helpdesk_sla_team_form	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`inherit_view_helpdesk_ticket_kanban`	inherit_view_helpdesk_ticket_kanban	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_sla_search`	helpdesk.sla.form.search	helpdesk.sla	search	New

Models touched (3)

New fields (10)

active Boolean
default=True
category_ids Many2many → helpdesk.ticket.category
comodel_name='helpdesk.ticket.category' string='Categories'
days Integer
default=0 required=True
domain Char
default='[]' string='Filter'
hours Integer
default=0 required=True
name Char
required=True
note Html
stage_ids Many2many → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage' string='Stages'
tag_ids Many2many → helpdesk.ticket.tag
comodel_name='helpdesk.ticket.tag' string='Tags'
team_ids Many2many → helpdesk.ticket.team
comodel_name='helpdesk.ticket.team' string='Teams'

Public methods (2)

check_sla(self)
@api.model

Scheduler that checks sla on tickets
check_ticket_sla(self, tickets)

New fields (3)

sla_deadline Datetime
string='SLA deadline'
sla_expired Boolean
string='SLA expired'
team_sla Boolean
compute='_compute_team_sla' string='Team SLA'

Public methods (0)

No public methods.

New fields (2)

resource_calendar_id Many2one → resource.calendar
default=<expr> domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]" args: 'resource.calendar', 'Working Hours'
use_sla Boolean
string='Use SLA'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_sla
VERSION
VERSION	2.0.1
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), GARCO Consulting
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), GARCO Consulting
COMMITTERS
COMMITTERS	Enric Tobella, OCA Transbot, oca-travis, Weblate, OCA-git-bot, oca-ci, Marcel Savegnago, bojan
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:41:01
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - mail - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (6)

XML ID	Name	Model	Type	Status
`helpdesk_sla_tree`	helpdesk.sla.tree	helpdesk.sla	tree	New
`helpdesk_ticket_sla_form`	helpdesk.sla.form	helpdesk.sla	form	New
`inherit_helpdesk_ticket_view_form`	inherit.helpdesk.ticket.form.view	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`inherit_view_helpdesk_sla_team_hisform`	inherit.view_helpdesk_sla_team_form	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`inherit_view_helpdesk_ticket_kanban`	inherit_view_helpdesk_ticket_kanban	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_sla_search`	helpdesk.sla.form.search	helpdesk.sla	search	New

Models touched (3)

New fields (10)

active Boolean
default=True
category_ids Many2many → helpdesk.ticket.category
comodel_name='helpdesk.ticket.category' string='Categories'
days Integer
default=0 required=True string='Days'
domain Char
default='[]' string='Filter'
hours Integer
default=0 required=True string='Hours'
name Char
required=True string='Name'
note Html
string='Note'
stage_ids Many2many → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage' string='Stages'
tag_ids Many2many → helpdesk.ticket.tag
comodel_name='helpdesk.ticket.tag' string='Tags'
team_ids Many2many → helpdesk.ticket.team
comodel_name='helpdesk.ticket.team' string='Teams'

Public methods (2)

check_sla(self)
@api.model

Scheduler that checks sla on tickets
check_ticket_sla(self, tickets)

New fields (3)

sla_deadline Datetime
string='SLA deadline'
sla_expired Boolean
string='SLA expired'
team_sla Boolean
compute='_compute_team_sla' string='Team SLA'

Public methods (0)

No public methods.

New fields (2)

resource_calendar_id Many2one → resource.calendar
default=<expr> domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]" args: 'resource.calendar', 'Working Hours'
use_sla Boolean
string='Use SLA'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/13.0/helpdesk_mgmt_sla
VERSION
VERSION	1.1.0
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), GARCO Consulting
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), GARCO Consulting
COMMITTERS
COMMITTERS	OCA Transbot, oca-travis, OCA-git-bot, Héctor Garrido Colmenarejo, Héctor Garrido
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:34:14
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - mail - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_sla_tree`	helpdesk.sla.tree	helpdesk.sla	tree	New
`helpdesk_ticket_sla_form`	helpdesk.sla.form	helpdesk.sla	form	New
`inherit_helpdesk_ticket_view_form`	inherit.helpdesk.ticket.form.view	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`inherit_view_helpdesk_sla_team_hisform`	inherit.view_helpdesk_sla_team_form	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`inherit_view_helpdesk_ticket_kanban`	inherit_view_helpdesk_ticket_kanban	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban

Models touched (3)

New fields (6)

days Integer
default=0 required=True string='Days'
hours Integer
default=0 required=True string='Hours'
name Char
required=True string='Name'
note Char
string='Note'
stage_id Many2one → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage' string='Stage'
team_ids Many2many → helpdesk.ticket.team
comodel_name='helpdesk.ticket.team' string='Teams'

Public methods (2)

check_sla(self)
check_ticket_sla(self, ticket_ids)

New fields (3)

sla_deadline Datetime
string='SLA deadline'
sla_expired Boolean
string='SLA expired'
team_sla Boolean
compute='_compute_team_sla' string='Team SLA'

Public methods (0)

No public methods.

New fields (2)

resource_calendar_id Many2one → resource.calendar
default=<expr> domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]" args: 'resource.calendar', 'Working Hours'
use_sla Boolean
string='Use SLA'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt_sla
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), GARCO Consulting
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), GARCO Consulting
COMMITTERS
COMMITTERS	OCA Transbot, oca-travis, Weblate, OCA-git-bot, Marcel Savegnago
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:29:19
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - mail - base_setup - web - bus - web_tour - portal - http_routing - resource
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_sla_tree`	helpdesk.sla.tree	helpdesk.sla	tree	New
`helpdesk_ticket_sla_form`	helpdesk.sla.form	helpdesk.sla	form	New
`inherit_helpdesk_ticket_view_form`	inherit.helpdesk.ticket.form.view	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`inherit_view_helpdesk_sla_team_hisform`	inherit.view_helpdesk_sla_team_form	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`inherit_view_helpdesk_ticket_kanban`	inherit_view_helpdesk_ticket_kanban	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban

Models touched (3)

New fields (6)

days Integer
default=0 required=True string='Days'
hours Integer
default=0 required=True string='Hours'
name Char
required=True string='Name'
note Char
string='Note'
stage_id Many2one → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage' string='Stage'
team_ids Many2many → helpdesk.ticket.team
comodel_name='helpdesk.ticket.team' string='Teams'

Public methods (2)

check_sla(self)
check_ticket_sla(self, ticket_ids)

New fields (3)

sla_deadline Datetime
string='SLA deadline'
sla_expired Boolean
string='SLA expired'
team_sla Boolean
compute='_compute_team_sla' string='Team SLA'

Public methods (0)

No public methods.

New fields (2)

resource_calendar_id Many2one → resource.calendar
default=<expr> domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]" args: 'resource.calendar', 'Working Hours'
use_sla Boolean
string='Use SLA'

Public methods (0)

No public methods.

STATUS
STATUS	Open migration PR - not merged yet for this version
REPOSITORY
REPOSITORY	OCA/helpdesk
PULL REQUEST
PULL REQUEST	[19.0][MIG] helpdesk_mgmt_sla: Migration to 19.0 (#1012)

Helpdesk Ticket SLA

Code Analysis

Views touched (12)

Models touched (5)

helpdesk.sla New model Model 12 fields 0 methods HelpdeskSla · inherits mail.thread, mail.activity.mixin · Helpdesk SLA

helpdesk.sla.report New model Model 7 fields 0 methods HelpdeskSlaReport · Helpdesk SLA Report

helpdesk.ticket Extends Model 6 fields 4 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.sla New model Model 11 fields 0 methods HelpdeskTicketSla · Ticket Sla

helpdesk.ticket.team Extends Model 2 fields 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (6)

Models touched (3)

helpdesk.sla New model Model 10 fields 2 methods HelpdeskSla · inherits mail.thread, mail.activity.mixin · Helpdesk SLA

helpdesk.ticket Extends Model 3 fields 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 2 fields 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (6)

Models touched (3)

helpdesk.sla New model Model 10 fields 2 methods HelpdeskSla · inherits mail.thread, mail.activity.mixin · Helpdesk SLA

helpdesk.ticket Extends Model 3 fields 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 2 fields 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (6)

Models touched (3)

helpdesk.sla New model Model 10 fields 2 methods HelpdeskSla · inherits mail.thread, mail.activity.mixin · Helpdesk SLA

helpdesk.ticket Extends Model 3 fields 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 2 fields 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.sla New model Model 6 fields 2 methods HelpdeskSla · Helpdesk SLA

helpdesk.ticket Extends Model 3 fields 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 2 fields 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.sla New model Model 6 fields 2 methods HelpdeskSla · Helpdesk SLA

helpdesk.ticket Extends Model 3 fields 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 2 fields 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team