Helpdesk Ticket Type

helpdesk_type · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Uncategorized
    Folder size
    0.11 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), Open Source Integrators, Konos
    Maintainers
    Odoo Community Association (OCA), Open Source Integrators, Konos
    Committers
    Weblate, OCA-git-bot, oca-ci, meetscs
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds a type field on the helpdesk ticket.

    Code Analysis ⓘ

    Views touched (11)
    XML IDNameModelTypeStatus
    helpdesk_ticket_type_form helpdesk.ticket.type.form helpdesk.ticket.type form New
    helpdesk_ticket_type_tree helpdesk.ticket.type.tree helpdesk.ticket.type list New
    helpdesk_ticket_view_search helpdesk.ticket.view.search helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    portal_create_ticket portal_create_ticket ir.ui.view qweb Inherits helpdesk_mgmt.portal_create_ticket
    portal_helpdesk_ticket_page portal_helpdesk_ticket_page ir.ui.view qweb Inherits helpdesk_mgmt.portal_helpdesk_ticket_page
    portal_ticket_list portal_ticket_list ir.ui.view qweb Inherits helpdesk_mgmt.portal_ticket_list
    res_config_settings_view_form_inherit_select_type res.config.settings.form.inherit.helpdesk.select_type res.config.settings form Inherits helpdesk_mgmt.res_config_settings_view_form
    ticket_view_tree helpdesk.ticket.view.tree (in helpdesk_type) helpdesk.ticket tree Inherits helpdesk_mgmt.ticket_view_tree
    view_helpdesk_ticket_form_type Add Type on Helpdesk helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_helpdesk_ticket_kanban helpdesk.ticket.kanban (in helpdesk_type) helpdesk.ticket kanban Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
    view_helpdesk_ticket_team_type helpdesk.ticket.team.type.form helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    HTTP endpoints (1)
    Route(s)HandlerAuthTypeMethodsFlags
    /new/ticket HelpdeskTicketControllerTypes.create_new_ticket user http ALL website
    Models touched (5)

    New fields (1)
    • type_id Many2one → helpdesk.ticket.type
      string='Type' args: 'helpdesk.ticket.type'
    Public methods (0)

    No public methods.

    New fields (1)
    • type_ids Many2many → helpdesk.ticket.type
      help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'
    Public methods (0)

    No public methods.

    New fields (4)
    • active Boolean
      default=True
    • name Char
      required=True translate=True
    • show_in_portal Boolean
      default=True help='Allow to select type when creating a new ticket in the portal.' string='Show type in portal form'
    • team_ids Many2many → helpdesk.ticket.team
      help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'
    Public methods (0)

    No public methods.

    New fields (2)
    • helpdesk_mgmt_portal_type Boolean
      help='Select type in Helpdesk portal' string='Show type in portal form'
    • helpdesk_mgmt_portal_type_id_required Boolean
      string='Required Type field in Helpdesk portal'
    Public methods (0)

    No public methods.

    New fields (2)
    • helpdesk_mgmt_portal_type Boolean
      readonly=False related='company_id.helpdesk_mgmt_portal_type'
    • helpdesk_mgmt_portal_type_id_required Boolean
      readonly=False related='company_id.helpdesk_mgmt_portal_type_id_required'
    Public methods (0)

    No public methods.

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