Module: helpdesk_type - Odoo Module Metadata

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Helpdesk Ticket Type

helpdesk_type

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/19.0/helpdesk_type
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	OCA-git-bot, oca-ci, meetscs
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:40:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - html_editor - portal - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module adds a type field on the helpdesk ticket.

Code Analysis

Views touched (11)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	list	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`portal_create_ticket`	portal_create_ticket	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_create_ticket
`portal_helpdesk_ticket_page`	portal_helpdesk_ticket_page	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_helpdesk_ticket_page
`portal_ticket_list`	portal_ticket_list	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_ticket_list
`res_config_settings_view_form_inherit_select_type`	res.config.settings.form.inherit.helpdesk.select_type	res.config.settings	xpath	Inherits helpdesk_mgmt.res_config_settings_view_form
`ticket_view_tree`	helpdesk.ticket.view.tree (in helpdesk_type)	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_kanban`	helpdesk.ticket.kanban (in helpdesk_type)	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (5)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (4)

active Boolean
default=True
name Char
required=True translate=True
show_in_portal Boolean
default=True help='Allow to select type when creating a new ticket in the portal.' string='Show type in portal form'
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

New fields (2)

helpdesk_mgmt_portal_type Boolean
help='Select type in Helpdesk portal' string='Show type in portal form'
helpdesk_mgmt_portal_type_id_required Boolean
string='Required Type field in Helpdesk portal'

Public methods (0)

No public methods.

New fields (2)

helpdesk_mgmt_portal_type Boolean
readonly=False related='company_id.helpdesk_mgmt_portal_type'
helpdesk_mgmt_portal_type_id_required Boolean
readonly=False related='company_id.helpdesk_mgmt_portal_type_id_required'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/18.0/helpdesk_type
VERSION
VERSION	1.2.1
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Enric Tobella, Weblate, OCA-git-bot, Iván Todorovich, oca-ci, mpascual
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - html_editor - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module adds a type field on the helpdesk ticket.

Code Analysis

Views touched (11)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	list	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`portal_create_ticket`	portal_create_ticket	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_create_ticket
`portal_helpdesk_ticket_page`	portal_helpdesk_ticket_page	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_helpdesk_ticket_page
`portal_ticket_list`	portal_ticket_list	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_ticket_list
`res_config_settings_view_form_inherit_select_type`	res.config.settings.form.inherit.helpdesk.select_type	res.config.settings	xpath	Inherits helpdesk_mgmt.res_config_settings_view_form
`ticket_view_tree`	helpdesk.ticket.view.tree (in helpdesk_type)	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_kanban`	helpdesk.ticket.kanban (in helpdesk_type)	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (5)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (4)

active Boolean
default=True
name Char
required=True translate=True
show_in_portal Boolean
default=True help='Allow to select type when creating a new ticket in the portal.' string='Show type in portal form'
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

New fields (2)

helpdesk_mgmt_portal_type Boolean
help='Select type in Helpdesk portal' string='Show type in portal form'
helpdesk_mgmt_portal_type_id_required Boolean
string='Required Type field in Helpdesk portal'

Public methods (0)

No public methods.

New fields (2)

helpdesk_mgmt_portal_type Boolean
readonly=False related='company_id.helpdesk_mgmt_portal_type'
helpdesk_mgmt_portal_type_id_required Boolean
readonly=False related='company_id.helpdesk_mgmt_portal_type_id_required'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/17.0/helpdesk_type
VERSION
VERSION	1.1.1
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Carlos Lopez, Víctor Martínez, Weblate, OCA-git-bot, oca-ci, juancarlosonate-tecnativa
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:20:06
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module adds a type field on the helpdesk ticket.

Code Analysis

Views touched (11)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	tree	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`portal_create_ticket`	portal_create_ticket	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_create_ticket
`portal_helpdesk_ticket_page`	portal_helpdesk_ticket_page	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_helpdesk_ticket_page
`portal_ticket_list`	portal_ticket_list	ir.ui.view	qweb	Inherits helpdesk_mgmt.portal_ticket_list
`res_config_settings_view_form_inherit_select_type`	res.config.settings.form.inherit.helpdesk.select_type	res.config.settings	xpath	Inherits helpdesk_mgmt.res_config_settings_view_form
`ticket_view_tree`	helpdesk.ticket.view.tree (in helpdesk_type)	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_kanban`	helpdesk.ticket.kanban (in helpdesk_type)	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (5)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (4)

active Boolean
default=True
name Char
required=True translate=True
show_in_portal Boolean
default=True help='Allow to select type when creating a new ticket in the portal.' string='Show type in portal form'
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

New fields (2)

helpdesk_mgmt_portal_type Boolean
help='Select type in Helpdesk portal' string='Show type in portal form'
helpdesk_mgmt_portal_type_id_required Boolean
string='Required Type field in Helpdesk portal'

Public methods (0)

No public methods.

New fields (2)

helpdesk_mgmt_portal_type Boolean
readonly=False related='company_id.helpdesk_mgmt_portal_type'
helpdesk_mgmt_portal_type_id_required Boolean
readonly=False related='company_id.helpdesk_mgmt_portal_type_id_required'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/16.0/helpdesk_type
VERSION
VERSION	1.1.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Weblate, OCA-git-bot, oca-ci, David Alonso // Solvos, boxnia
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:53:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (7)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	tree	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`ticket_view_tree`	helpdesk.ticket.view.tree (in helpdesk_type)	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_kanban`	helpdesk.ticket.kanban (in helpdesk_type)	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (3)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/15.0/helpdesk_type
VERSION
VERSION	1.1.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	David Alonso, Víctor Martínez, Weblate, OCA-git-bot, oca-ci, David Alonso // Solvos
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:46:35
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (7)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	tree	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`ticket_view_tree`	helpdesk.ticket.view.tree (in helpdesk_type)	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_kanban`	helpdesk.ticket.kanban (in helpdesk_type)	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (3)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/14.0/helpdesk_type
VERSION
VERSION	1.0.2
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Enric Tobella, OCA Transbot, oca-travis, Weblate, OCA-git-bot, oca-ci, David Alonso // Solvos
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:41:01
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	tree	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (3)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True args: 'Name'
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/13.0/helpdesk_type
VERSION
VERSION	1.1.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	GitHub, Jordi Ballester, OCA Transbot, oca-travis, OCA-git-bot, David Alonso // Solvos, AntoniRomera
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:34:14
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	tree	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (3)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True args: 'Name'
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/12.0/helpdesk_type
VERSION
VERSION	1.1.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Maxime Chambreuil, GitHub, OCA Transbot, oca-travis, Weblate, OCA-git-bot, David Alonso // Solvos
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:29:19
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - http_routing
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	tree	New
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (3)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True args: 'Name'
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/11.0/helpdesk_type
VERSION
VERSION	1.0.1
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Daniel Reis, OCA Transbot, oca-travis, Weblate, OCA-git-bot, Milton Guzman
WEBSITE
WEBSITE	https://githut.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:23:58
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - http_routing
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (4)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_type_form`	helpdesk.ticket.type.form	helpdesk.ticket.type	form	New
`helpdesk_ticket_type_tree`	helpdesk.ticket.type.tree	helpdesk.ticket.type	tree	New
`view_helpdesk_ticket_form_type`	Add Type on Helpdesk	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_team_type`	helpdesk.ticket.team.type.form	helpdesk.ticket.team	field	Inherits helpdesk_mgmt.view_helpdesk_team_form

Models touched (3)

New fields (1)

type_id Many2one → helpdesk.ticket.type
string='Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (1)

type_ids Many2many → helpdesk.ticket.type
help="Ticket Types the team will use. This team's tickets will only be able to use those types." string='Ticket Type' args: 'helpdesk.ticket.type'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True args: 'Name'
team_ids Many2many → helpdesk.ticket.team
help='Helpdesk teams allowed to use this type.' string='Teams' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

Helpdesk Ticket Type

Code Analysis

Views touched (11)

Models touched (5)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 4 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

res.company Extends Model 2 fields 0 methods Company · inherits res.company

res.config.settings Extends TransientModel 2 fields 0 methods ResConfigSettings · inherits res.config.settings

Code Analysis

Views touched (11)

Models touched (5)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 4 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

res.company Extends Model 2 fields 0 methods Company · inherits res.company

res.config.settings Extends TransientModel 2 fields 0 methods ResConfigSettings · inherits res.config.settings

Code Analysis

Views touched (11)

Models touched (5)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 4 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

res.company Extends Model 2 fields 0 methods Company · inherits res.company

res.config.settings Extends TransientModel 2 fields 0 methods ResConfigSettings · inherits res.config.settings

Code Analysis

Views touched (7)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 2 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

Code Analysis

Views touched (7)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 2 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 2 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 2 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 2 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type

Code Analysis

Views touched (4)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTeam · inherits helpdesk.ticket.team

helpdesk.ticket.type New model Model 2 fields 0 methods HelpdeskType · Helpdesk Ticket Type Helpdesk Type