Helpdesk Ticket Timesheet

helpdesk_mgmt_timesheet · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    Category
    After-Sales
    Folder size
    0.18 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-12 11:12:14
    Authors
    Odoo Community Association (OCA), Punt Sistemes, Solvos, Aresoltec Canarias, SDi Soluciones Digitales
    Maintainers
    Odoo Community Association (OCA), Punt Sistemes, Solvos, Aresoltec Canarias, SDi Soluciones Digitales
    Committers
    GitHub, Enric Tobella, Víctor Martínez, Anjeel Haria, Weblate, OCA-git-bot, oca-ci, Marcel Savegnago, christian-ramos-tecnativa
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt_project
    - helpdesk_mgmt
    OCA/project:
    - project_timesheet_time_control
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    - project
    - analytic
    - uom
    - rating
    - resource
    - digest
    - hr_timesheet
    - hr
    - phone_validation
    - resource_mail
    - hr_hourly_cost
    Python dependencies
    None
    System dependencies
    None
    Required by
    helpdesk_mgmt_timesheet_sale, helpdesk_timesheet_time_type
    Description
    This module adds Timesheet funcionality in Helpdesk module.

    Code Analysis ⓘ

    Views touched (14)
    XML IDNameModelTypeStatus
    helpdesk_ticket_kanban_view helpdesk.ticket.kanban (in helpdesk_mgmt_timesheet_time_control) helpdesk.ticket kanban Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
    helpdesk_ticket_view_search helpdesk.ticket.view.search helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    hr_timesheet_line_form account.analytic.line form Inherits hr_timesheet.hr_timesheet_line_form
    hr_timesheet_line_search account.analytic.line search Inherits hr_timesheet.hr_timesheet_line_search
    hr_timesheet_line_tree account.analytic.line tree Inherits hr_timesheet.hr_timesheet_line_tree
    portal_helpdesk_ticket_page Ticket Portal Template ir.ui.view qweb Inherits helpdesk_mgmt.portal_helpdesk_ticket_page
    portal_ticket_list Ticket List ir.ui.view qweb Inherits helpdesk_mgmt.portal_ticket_list
    report_timesheet report_timesheet ir.ui.view qweb Inherits hr_timesheet.report_timesheet
    ticket_view_form_project_required timesheet.helpdesk.ticket.form.view project required helpdesk.ticket form Inherits helpdesk_mgmt_project.ticket_view_form
    ticket_view_tree helpdesk.ticket.view.list helpdesk.ticket list Inherits helpdesk_mgmt.ticket_view_tree
    timesheet_helpdesk_team_view_form timesheet.helpdesk.team.form.view helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    timesheet_helpdesk_ticket_view_form timesheet.helpdesk.ticket.form.view helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    timesheet_table timesheet_table ir.ui.view qweb Inherits hr_timesheet.timesheet_table
    view_task_form2_inherited project.task.form.ticket.inherited project.task form Inherits hr_timesheet.view_task_form2_inherited
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (5)

    New fields (2)
    • ticket_id Many2one → helpdesk.ticket
      comodel_name='helpdesk.ticket' domain=[('project_id', '!=', False)] string='Ticket'
    • ticket_partner_id Many2one → res.partner
      comodel_name='res.partner' compute_sudo=True related='ticket_id.partner_id' store=True string='Ticket partner'
    Public methods (1)
    • onchange_ticket_id(self)
      @api.onchange('ticket_id')

    New fields (7)
    • allow_timesheet Boolean
      related='team_id.allow_timesheet' string='Allow Timesheet'
    • last_timesheet_activity Date
      compute='_compute_last_timesheet_activity' readonly=True store=True
    • planned_hours Float
      tracking=True
    • progress Float
      aggregator='avg' compute='_compute_progress_hours' store=True
    • remaining_hours Float
      compute='_compute_progress_hours' readonly=True store=True
    • timesheet_ids One2many → account.analytic.line
      comodel_name='account.analytic.line' inverse_name='ticket_id' string='Timesheet'
    • total_hours Float
      compute='_compute_total_hours' readonly=True store=True
    Public methods (1)
    • button_start_work(self)

    New fields (2)
    • allow_timesheet Boolean
    • show_timesheet_portal Boolean
      help='Show spent time of tickets in the portal'
    Public methods (0)

    No public methods.

    New fields (0)

    No new fields.

    Public methods (0)

    No public methods.

    New fields (2)
    • ticket_id Many2one → helpdesk.ticket
      readonly=True args: 'helpdesk.ticket'
    • ticket_partner_id Many2one → res.partner
      readonly=True args: 'res.partner'
    Public methods (0)

    No public methods.

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    Status
    Open migration PR — not merged yet for this version
    CI status
    checks failing
    Open since
    101 days ago
    Last activity
    13 days ago
    Repository
    OCA/helpdesk
    Pull request
    [19.0][MIG] helpdesk_mgmt_timesheet: Migration to 19.0 (#999)