Helpdesk Project

helpdesk_mgmt_project · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    After-Sales
    Folder size
    0.15 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    Yes
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), PuntSistemes S.L.U.
    Maintainers
    Odoo Community Association (OCA), PuntSistemes S.L.U.
    Committers
    Víctor Martínez, OCA-git-bot, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    - project
    - analytic
    - uom
    - rating
    - resource
    - digest
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds Project in Helpdesk. We add to the project form view a
ticket counter that redirects you to the helpdesk

    Code Analysis ⓘ

    Views touched (12)
    XML IDNameModelTypeStatus
    edit_project project.project Inherits project.edit_project
    helpdesk_ticket_view_search helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    project_milestone_form_view project.milestone form Inherits project.project_milestone_view_form
    project_milestone_tree_view project.milestone tree Inherits project.project_milestone_view_tree
    ticket_view_form helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    ticket_view_tree helpdesk.ticket tree Inherits helpdesk_mgmt.ticket_view_tree
    view_helpdesk_team_form helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    view_project_kanban project.project kanban Inherits project.view_project_kanban
    view_project_search project.project search Inherits project.view_project_project_filter
    view_task_form2 project.task Inherits project.view_task_form2
    view_task_kanban_helpdesk project.task kanban Inherits project.view_task_kanban
    view_task_search project.task search Inherits project.view_task_search_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (5)

    New fields (3)
    • milestone_id Many2one → project.milestone
      compute='_compute_milestone_id' readonly=False store=True tracking=True args: 'project.milestone'
    • project_id Many2one → project.project
      comodel_name='project.project' string='Project' tracking=True
    • task_id Many2one → project.task
      comodel_name='project.task' compute='_compute_task_id' readonly=False store=True string='Task' tracking=True
    Public methods (0)

    No public methods.

    New fields (1)
    • default_project_id Many2one → project.project
      comodel_name='project.project' company_dependent=True readonly=False string='Project'
    Public methods (0)

    No public methods.

    New fields (2)
    • helpdesk_ticket_count Integer
      compute='_compute_helpdesk_ticket_count'
    • helpdesk_ticket_ids One2many → helpdesk.ticket
      comodel_name='helpdesk.ticket' inverse_name='milestone_id'
    Public methods (1)
    • action_view_helpdesk_ticket(self)

    New fields (4)
    • label_tickets Char
      default=<expr> help="Gives label to tickets on project's kanban view." string='Use Tickets as' translate=True
    • ticket_count Integer
      compute='_compute_ticket_count'
    • ticket_ids One2many → helpdesk.ticket
      comodel_name='helpdesk.ticket' inverse_name='project_id' string='Tickets'
    • todo_ticket_count Integer
      compute='_compute_ticket_count' string='Number of tickets'
    Public methods (1)
    • action_open_helpdesk_tickets(self)

    New fields (4)
    • label_tickets Char
      related='project_id.label_tickets'
    • ticket_count Integer
      compute='_compute_ticket_count'
    • ticket_ids One2many → helpdesk.ticket
      comodel_name='helpdesk.ticket' inverse_name='task_id' string='Tickets'
    • todo_ticket_count Integer
      compute='_compute_ticket_count' string='Number of tickets'
    Public methods (1)
    • action_view_ticket(self)

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