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Helpdesk Management Rating

helpdesk_mgmt_rating · OCA/helpdesk

    Security findings

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    After-Sales
    Folder size
    0.26 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), Tecnativa, Domatix
    Maintainers
    Odoo Community Association (OCA), Tecnativa, Domatix
    Committers
    Weblate, OCA-git-bot, oca-ci, meetscs
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    - rating
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds the possibility to rate the assistance received through
helpdesk tickets.

    Code Analysis info_outline

    Views touched (5)
    XML IDNameModelTypeStatus
    ticket_view_form_inherit ticket.view.form.inherit helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    ticket_view_form_rating_status ticket.view.form: Rating status helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_helpdesk_ticket_kanban_inherit view.helpdesk.ticket.kanban.inherit helpdesk.ticket kanban Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
    view_helpdesk_ticket_stage_form_inherit view.helpdesk.ticket.stage.form.inherit helpdesk.ticket.stage form Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_form
    view_helpdesk_ticket_stage_tree_inherit view.helpdesk.ticket.stage.tree.inherit helpdesk.ticket.stage tree Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_tree
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (2)
    • positive_rate_percentage Integer
      compute='_compute_percentage' default=-1 store=True string='Positive Rates Percentage'
    • rating_status Selection
      default='stage_change' required=True selection=[('stage_change', 'Rating when changing stage'), ('no_rate', 'No rating')] string='Customer Rating'
    Public methods (2)
    • action_view_ticket_rating(self)
    • write(self, vals)

    New fields (1)
    • rating_mail_template_id Many2one → mail.template
      comodel_name='mail.template' domain=[('model', '=', 'helpdesk.ticket')] help='If set, an email will be sent to the customer with a rating survey when the ticket reaches this stage.' string='Rating Email Template'
    Public methods (0)

    No public methods.

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