Helpdesk Management Rating (helpdesk_mgmt_rating)

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Odoo dependencies

OCA/helpdesk:

odoo/odoo:

Python dependencies

None

System dependencies

None

Required by

None

Description

This module adds the possibility to rate the assistance received through
helpdesk tickets.

XML ID	Name	Model	Type	Status
`ticket_view_form_inherit`	ticket.view.form.inherit	helpdesk.ticket	form	Inherits helpdesk_mgmt.ticket_view_form
`ticket_view_form_rating_status`	ticket.view.form: Rating status	helpdesk.ticket	form	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_kanban_inherit`	view.helpdesk.ticket.kanban.inherit	helpdesk.ticket	kanban	Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
`view_helpdesk_ticket_stage_form_inherit`	view.helpdesk.ticket.stage.form.inherit	helpdesk.ticket.stage	form	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_form
`view_helpdesk_ticket_stage_tree_inherit`	view.helpdesk.ticket.stage.tree.inherit	helpdesk.ticket.stage	tree	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_tree

No HTTP endpoints found for this module.

New fields (2)

positive_rate_percentage Integer
compute='_compute_percentage' default=-1 store=True string='Positive Rates Percentage'
rating_status Selection
default='stage_change' required=True selection=[('stage_change', 'Rating when changing stage'), ('no_rate', 'No rating')] string='Customer Rating'

Public methods (2)

New fields (1)

rating_mail_template_id Many2one → mail.template
comodel_name='mail.template' domain=[('model', '=', 'helpdesk.ticket')] help='If set, an email will be sent to the customer with a rating survey when the ticket reaches this stage.' string='Rating Email Template'

Public methods (0)

No public methods.

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helpdesk.ticket Extends Model 2 fields 2 methods HelpdeskTicket · inherits helpdesk.ticket, rating.mixin