RMA Claim (Product Return Management)

• claim_id Many2one → crm.claim
  string='Claim' args: 'crm.claim'

No public methods.

No new fields.

• create(self, vals)
  @api.model

• description Char
  default=_default_description

• compute_refund(self, mode='refund')
  @api.multi

• applicable_guarantee Selection
  args: [('us', 'Company'), ('supplier', 'Supplier'), ('brand', 'Brand manufacturer')], 'Warranty type'
• claim_diagnosis Selection
  help='To describe the line product diagnosis' args: [('damaged', 'Product Damaged'), ('repaired', 'Product Repaired'), ('good', 'Product in good condition'), ('hidden', 'Product with hidden physical damage')]
• claim_id Many2one → crm.claim
  help='To link to the case.claim object' ondelete='cascade' string='Related claim' args: 'crm.claim'
• claim_origin Selection
  help='To describe the line product problem' required=False args: SUBJECT_LIST, 'Claim Subject'
• claim_type Many2one
  help='Claim classification' related='claim_id.claim_type' store=True string='Claim Line Type'
• company_id Many2one → res.company
  change_default=True default=<expr> readonly=False string='Company' args: 'res.company'
• date Date
  default=fields.date.today() index=True args: 'Claim Line Date'
• display_name Char
  compute='_compute_display_name' args: 'Name'
• guarantee_limit Date
  help='The warranty limit is computed as: invoice date + warranty defined on selected product.' readonly=True args: 'Warranty limit'
• invoice_date Datetime
  help='Date of Claim Invoice' related='invoice_line_id.invoice_id.create_date'
• invoice_line_id Many2one → account.invoice.line
  help='The invoice line related to the returned product' string='Invoice Line' args: 'account.invoice.line'
• last_state_change Date
  help='To set thelast state / substate change' string='Last change'
• location_dest_id Many2one → stock.location
  help='The return stock location of the returned product' string='Return Stock Location' args: 'stock.location'
• move_in_id Many2one → stock.move
  help='The move line related to the returned product' string='Move Line from picking in' args: 'stock.move'
• move_out_id Many2one → stock.move
  help='The move line related to the returned product' string='Move Line from picking out' args: 'stock.move'
• name Char
  default='none' help='More precise description of the problem' required=False args: 'Description'
• number Char
  default='/' help='Claim Line Identification Number' readonly=True
• priority Selection
  default='0_not_define' help='Priority attention of claim line' readonly=False store=True args: [('0_not_define', 'Not Define'), ('1_normal', 'Normal'), ('2_high', 'High'), ('3_very_high', 'Very High')], 'Priority'
• prodlot_id Many2one → stock.production.lot
  help='The serial/lot of the returned product' string='Serial/Lot number' args: 'stock.production.lot'
• product_id Many2one → product.product
  help='Returned product' string='Product' args: 'product.product'
• product_returned_quantity Float
  digits=(12, 2) help='Quantity of product returned' args: 'Quantity'
• refund_line_id Many2one → account.invoice.line
  help='The refund line related to the returned product' string='Refund Line' args: 'account.invoice.line'
• return_value Float
  compute='_compute_line_total_amount' help='Quantity returned * Unit sold price' string='Total return'
• state Selection
  default='draft' string='State' args: [('draft', 'Draft'), ('refused', 'Refused'), ('confirmed', 'Confirmed, waiting for product'), ('in_to_control', 'Received, to control'), ('in_to_treate', 'Controlled, to treate'), ('treated', 'Treated')]
• substate_id Many2one → substate.substate
  help='Select a sub state to precise the standard state. Example 1: state = refused; substate could be warranty over, not in warranty, no problem,... . Example 2: state = to treate; substate could be to refund, to exchange, to repair,...' string='Sub state' args: 'substate.substate'
• unit_sale_price Float
  digits=(12, 2) help="Unit sale price of the product. Auto filled if retrun done by invoice selection. Be careful and check the automatic value as don't take into account previous refunds, invoice discount, can be for 0 if product for free,..."
• warning Selection
  help='If warranty has expired' readonly=True args: WARRANT_COMMENT, 'Warranty'
• warranty_return_partner Many2one → res.partner
  help='Where the customer has to send back the product(s)' string='Warranty Address' args: 'res.partner'
• warranty_type Selection
  help='Who is in charge of the warranty return treatment towards the end customer. Company will use the current company delivery or default address and so on for supplier and brand manufacturer. Does not necessarily mean that the warranty to be applied is the one of the return partner (ie: can be returned to the company and be under the brand warranty' args: get_warranty_return_partner

• auto_set_warranty(self)
  @api.model
  Set warranty automatically if the user has not himself pressed on 'Calculate warranty state' button, it sets warranty for him
• copy(self, default=None)
  @api.multi
• create(self, vals)
  @api.model
  Return write the identify number once the claim line is create.
• get_destination_location(self, product_id, warehouse_id)
  @api.returns('stock.location')
  Compute and return the destination location to take for a return. Always take 'Supplier' one when return type different from company.
• get_warranty_return_partner(self)
  @api.model
• set_warranty(self)
  @api.multi
  Calculate warranty limit and address
• set_warranty_limit(self)
• set_warranty_return_address(self)
• warranty_limit(start, warranty_duration)
  @staticmethod
  Take a duration in float, return the duration in relativedelta ``relative_delta(months=...)`` only accepts integers. We have to extract the decimal part, and then, extend the delta with days.

• claim_line_dest_location_id Many2one → stock.location
  default=_default_claim_line_dest_location_id help='Location where the system will stock the returned products.' required=True string='Dest. Location' args: 'stock.location'
• claim_line_ids Many2many → claim.line
  default=_default_claim_line_ids string='Claim lines' args: 'claim.line', 'claim_line_picking', 'claim_picking_id', 'claim_line_id'
• claim_line_source_location_id Many2one → stock.location
  default=_default_claim_line_source_location_id help='Location where the returned products are from.' string='Source Location' args: 'stock.location'
• delivery_warehouse_id Many2one → stock.warehouse
  default=<expr> help='Warehouse where to take the replacement products for customers.' string='Source Warehouse' args: 'stock.warehouse'

• action_cancel(self)
  @api.multi
• action_create_picking(self)
  @api.multi

• claim_line_ids One2many → claim.line
  string='Return lines' args: 'claim.line', 'claim_id'
• claim_type Many2one
  default=_get_claim_type_default help='Claim classification' required=True
• company_id Many2one
  change_default=True default=<expr>
• delivery_address_id Many2one → res.partner
  help='This address will be used to deliver repaired or replacement products.' string='Partner delivery address' args: 'res.partner'
• invoice_id Many2one → account.invoice
  help='Related original Cusotmer invoice' string='Invoice' args: 'account.invoice'
• invoice_ids One2many → account.invoice
  copy=False args: 'account.invoice', 'claim_id', 'Refunds'
• pick Boolean
  args: 'Pick the product in the store'
• picking_ids One2many → stock.picking
  compute=_get_picking_ids copy=False string='RMA' args: 'stock.picking'
• planned_cost Float
  args: 'Expected cost'
• planned_revenue Float
  args: 'Expected revenue'
• real_cost Float
• real_revenue Float
• rma_number Char
  help='RMA Number provided by supplier' size=128
• sequence Integer
  default=<expr>
• warehouse_id Many2one → stock.warehouse
  default=_get_default_warehouse required=True string='Warehouse' args: 'stock.warehouse'

• copy(self, default=None)
  @api.multi
• create(self, values)
  @api.model
• message_get_reply_to(self, res_ids, default=None)
  @api.model
  Override to get the reply_to of the parent project.
• message_get_suggested_recipients(self)
  @api.multi
• name_get(self)
  @api.multi

• claim_id Many2one → crm.claim
  args: 'crm.claim', 'Claim'

No public methods.

No new fields.

• create(self, vals)
  @api.model
  In case of a wrong picking out, We need to create a new stock_move in a picking already open. To avoid having to confirm the stock_move, we override the create and confirm it at the creation only for this case.

• claim_id Many2one → crm.claim
  args: 'crm.claim', 'Claim'

No public methods.

• name Char
  required=True args: 'Sub state'
• substate_descr Text
  help='To give more information about the sub state' args: 'Description'

No public methods.