Claims Management

• active Boolean
  default=True
• categ_id Many2one → crm.claim.category
  comodel_name='crm.claim.category' string='Category'
• cause Text
  string='Root Cause'
• company_id Many2one → res.company
  comodel_name='res.company' default=<expr>
• create_date Datetime
  string='Creation Date'
• date Datetime
  default=fields.Datetime.now index=True string='Claim Date'
• date_closed Datetime
  string='Closed'
• date_deadline Date
  string='Deadline'
• description Text
• email_cc Text
  help='These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma' string='Watchers Emails'
• email_from Char
  help='Destination email for email gateway.' string='Email'
• model_ref_id Reference
  selection='_selection_model' string='Model Reference'
• name Char
  required=True string='Claim Subject'
• partner_id Many2one → res.partner
  comodel_name='res.partner'
• partner_phone Char
  string='Phone'
• priority Selection
  default='1' selection=[('0', 'Low'), ('1', 'Normal'), ('2', 'High')]
• resolution Text
• stage_id Many2one → crm.claim.stage
  comodel_name='crm.claim.stage' default=<expr> domain="['|', ('team_ids', '=', team_id), ('case_default', '=', True)]" tracking=3
• team_id Many2one → crm.team
  comodel_name='crm.team' default=<expr> help='Responsible sales team. Define Responsible user and Email account for mail gateway.' index=True string='Sales Team'
• type_action Selection
  selection=[('correction', 'Corrective Action'), ('prevention', 'Preventive Action')] string='Action Type'
• user_fault Char
  string='Trouble Responsible'
• user_id Many2one → res.users
  comodel_name='res.users' default=<expr> string='Responsible' tracking=True
• write_date Datetime
  string='Update Date'

• copy(self, default=None)
• message_new(self, msg, custom_values=None)
  @api.model
  Overrides mail_thread message_new that is called by the mailgateway through message_process. This override updates the document according to the email.
• onchange_categ_id(self)
  @api.onchange('categ_id')
• onchange_partner_id(self)
  @api.onchange('partner_id')
  This function returns value of partner address based on partner :param email: ignored
• stage_find(self, team_id, domain=None, order='sequence')
  Override of the base.stage method Parameter of the stage search taken from the lead: - team_id: if set, stages must belong to this team or be a default case

• name Char
  required=True translate=True
• team_id Many2one → crm.team
  comodel_name='crm.team' string='Sales Team'

No public methods.

• categ_id Many2one → crm.claim.category
  comodel_name='crm.claim.category' string='Category'
• claim_date Datetime
• company_id Many2one → res.company
  comodel_name='res.company'
• create_date Datetime
  index=True
• date_closed Datetime
  index=True string='Close Date'
• date_deadline Date
  index=True string='Deadline'
• delay_close Float
  aggregator='avg' digits=(16, 2) help='Number of Days to close the case' string='Delay to close'
• delay_expected Float
  aggregator='avg' digits=(16, 2) string='Overpassed Deadline'
• email Integer
  string='# Emails'
• nbr_claims Integer
  string='# of Claims'
• partner_id Many2one → res.partner
  comodel_name='res.partner'
• priority Selection
  selection=[('0', 'Low'), ('1', 'Normal'), ('2', 'High')]
• stage_id Many2one → crm.claim.stage
  comodel_name='crm.claim.stage' domain="[('team_ids','=',team_id)]"
• subject Char
  string='Claim Subject'
• team_id Many2one → crm.team
  comodel_name='crm.team'
• type_action Selection
  selection=[('correction', 'Corrective Action'), ('prevention', 'Preventive Action')] string='Action Type'
• user_id Many2one → res.users
  comodel_name='res.users'

• init(self)
  Display Number of cases And Team Name @param cr: the current row, from the database cursor,

• case_default Boolean
  help='If you check this field, this stage will be proposed by default on each sales team. It will not assign this stage to existing teams.' string='Common to All Teams'
• name Char
  required=True string='Stage Name' translate=True
• sequence Integer
  default=1 help='Used to order stages. Lower is better.'
• team_ids Many2many → crm.team
  column1='stage_id' column2='team_id' comodel_name='crm.team' help='Link between stages and sales teams. When set, this limitate the current stage to the selected sales teams.' relation='crm_team_claim_stage_rel' string='Teams'

No public methods.

• claim_count Integer
  compute='_compute_claim_count' string='# Claims'
• claim_ids One2many → crm.claim
  comodel_name='crm.claim' inverse_name='partner_id'

No public methods.