Helpdesk

crm_helpdesk · odoo/odoo

    Repository
    odoo/odoo · module folder
    Module version
    1.0
    Category
    Customer Relationship Management
    Folder size
    1.32 MB
    License
    LGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://www.odoo.com
    Last tracking update
    2026-08-07 04:53:25
    Authors
    OpenERP SA
    Maintainers
    OpenERP SA
    Committers
    Quentin (OpenERP), Antony Lesuisse, Vo Minh Thu, Olivier Dony, Launchpad Translations on behalf of openerp, Fabien Pinckaers, Fabien Meghazi, Christophe Simonis, Thibault Delavallée, Martin Trigaux, Odoo Translation Bot, Christophe Matthieu, Denis Ledoux, Nicolas Lempereur, Richard Mathot, Aaron Bohy, Géry Debongnie, ged-odoo, Jeremy Kersten, Mahendra Barad (OpenERP), Gery Debongnie, Randhir Mayatra rma-openerp, Ravi Gadhia, Prashant Panchal (OpenERP), Barad Mahendra
    Odoo dependencies
    odoo/odoo:
    - crm
    - base_action_rule
    - base
    - resource
    - mail
    - base_setup
    - web_kanban
    - web
    - sales_team
    - web_kanban_sparkline
    - email_template
    - calendar
    - web_calendar
    - board
    - fetchmail
    Python dependencies
    None
    System dependencies
    None
    Required by
    opl_all
    Description
    Helpdesk Management.
====================

Like records and processing of claims, Helpdesk and Support are good tools
to trace your interventions. This menu is more adapted to oral communication,
which is not necessarily related to a claim. Select a customer, add notes
and categorize your interventions with a channel and a priority level.

    Code Analysis ⓘ

    Views touched (6)
    XML IDNameModelTypeStatus
    crm_case_form_view_helpdesk CRM - Helpdesk Support Form crm.helpdesk form New
    crm_case_helpdesk_calendar_view CRM - Helpdesk Support Calendar crm.helpdesk calendar New
    crm_case_tree_view_helpdesk CRM - Helpdesk Support Tree crm.helpdesk tree New
    view_crm_case_helpdesk_filter CRM - Helpdesk Search crm.helpdesk search New
    view_report_crm_helpdesk_filter crm.helpdesk.report.select crm.helpdesk.report search New
    view_report_crm_helpdesk_graph crm.helpdesk.report.graph crm.helpdesk.report graph New
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (0)

    No models found for this module.

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