Helpdesk (crm_helpdesk) - Odoo Module Metadata

Security findings

Migration considerations

Imports from the old `openerp` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp.addons.crm` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp.osv` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp.tools.translate` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp.tools` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp.osv` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
For a target of Odoo 10.0+: use the `__manifest__.py` manifest name instead of `__openerp__.py`. The filename alone does not establish module age or compatibility. migration-openerp-manifest · source
crm_case_form_view_helpdesk — For a target of Odoo 17.0+: view 'crm_case_form_view_helpdesk' uses `attrs=`/`states=`, which are no longer supported. Convert modifiers to direct Python boolean expressions in `invisible`/`readonly`/`required`; preserve the original AND/OR logic. migration-view-attrs-states · source
crm_helpdesk — Class 'crm_helpdesk' still inherits from the old-style `osv.osv` API: rewrite it against `models.Model`/`models.TransientModel`/`models.AbstractModel` - the old `osv`/`orm` API was removed entirely in modern Odoo. migration-old-api-base · source
crm_helpdesk — Class 'crm_helpdesk' declares `_columns` as a plain dict: old-style field/default declarations, replace with `fields.X(...)` class attributes and `default=`. migration-old-style-fields · source
crm_helpdesk — Class 'crm_helpdesk' declares `_defaults` as a plain dict: old-style field/default declarations, replace with `fields.X(...)` class attributes and `default=`. migration-old-style-fields · source
crm_helpdesk_report — Class 'crm_helpdesk_report' still inherits from the old-style `osv.osv` API: rewrite it against `models.Model`/`models.TransientModel`/`models.AbstractModel` - the old `osv`/`orm` API was removed entirely in modern Odoo. migration-old-api-base · source
crm_helpdesk_report — Class 'crm_helpdesk_report' declares `_columns` as a plain dict: old-style field/default declarations, replace with `fields.X(...)` class attributes and `default=`. migration-old-style-fields · source
crm_case_tree_view_helpdesk — View 'crm_case_tree_view_helpdesk' is defined with a `<tree>` root tag: renamed to `<list>` in Odoo 18.0. migration-view-tree-tag · source

Migration review checklist, not a compatibility verdict. No target version is selected: apply version-specific advice only when migrating to that version or later.

Repository: odoo/odoo · module folder
Module version: 1.0
Category: Customer Relationship Management
Folder size: 1.32 MB
License: LGPL-3
Application: No
Auto-installable: No
Website: https://www.odoo.com
Last tracking update: 2026-08-07 04:53:25
Authors: OpenERP SA
Maintainers: OpenERP SA
Committers: Quentin (OpenERP), Antony Lesuisse, Vo Minh Thu, Olivier Dony, Launchpad Translations on behalf of openerp, Fabien Pinckaers, Fabien Meghazi, Christophe Simonis, Thibault Delavallée, Martin Trigaux, Odoo Translation Bot, Christophe Matthieu, Denis Ledoux, Nicolas Lempereur, Richard Mathot, Aaron Bohy, Géry Debongnie, ged-odoo, Jeremy Kersten, Mahendra Barad (OpenERP), Gery Debongnie, Randhir Mayatra rma-openerp, Ravi Gadhia, Prashant Panchal (OpenERP), Barad Mahendra

Odoo dependencies

odoo/odoo:

- crm

- base

- mail

- web

- web_kanban_sparkline

- board

Python dependencies

None

System dependencies

None

Required by

opl_all

Description

Helpdesk Management.
====================

Like records and processing of claims, Helpdesk and Support are good tools
to trace your interventions. This menu is more adapted to oral communication,
which is not necessarily related to a claim. Select a customer, add notes
and categorize your interventions with a channel and a priority level.

Code Analysis info_outline

Views touched (6)

XML ID	Name	Model	Type	Status
`crm_case_form_view_helpdesk`	CRM - Helpdesk Support Form	crm.helpdesk	form	New
`crm_case_helpdesk_calendar_view`	CRM - Helpdesk Support Calendar	crm.helpdesk	calendar	New
`crm_case_tree_view_helpdesk`	CRM - Helpdesk Support Tree	crm.helpdesk	tree	New
`view_crm_case_helpdesk_filter`	CRM - Helpdesk Search	crm.helpdesk	search	New
`view_report_crm_helpdesk_filter`	crm.helpdesk.report.select	crm.helpdesk.report	search	New
`view_report_crm_helpdesk_graph`	crm.helpdesk.report.graph	crm.helpdesk.report	graph	New

HTTP endpoints (0)

No HTTP endpoints found for this module.

Models touched (0)

No models found for this module.