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Helpdesk Ticket Partner Response - Auto-generated Mail Header

helpdesk_ticket_partner_response_mail_autogenerated_header · OCA/helpdesk

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    Health
    60/100
    fair
    • Security25/25
      No findings
    • Activity25/25
      Human commit this month
    • Required by5/25
      0 modules depend on it
    • Maturity5/25
      In 1 Odoo series since 18.0

    Heuristic over the facts below, not an audit · How it's computed

    Security findings
    Grave / minor (static analysis)
    Required by
    0
    Modules depending on it
    External deps
    0 pip · 0 bin
    Python packages / system binaries
    License
    AGPL-3
    No conflicts with its dependencies
    Folder size
    0.03 MB
    Module directory on disk
    Code analysis 0 migration notes 1 model 0 views 0 HTTP endpoints

    Description

    When an auto-generated email (e.g. an out-of-office reply carrying Auto-Submitted: auto-replied or X-Auto-Response-Suppress: AutoReply/All) is received on an existing helpdesk ticket, the ticket stage must not be advanced automatically to avoid treating bot replies as genuine partner responses.

    This module integrates helpdesk_ticket_partner_response with mail_autogenerated_header by overriding _skip_ticket_stage_update_from_autoreply to detect such headers and suppress the stage update.

    Dependencies

    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_ticket_partner_response
    - helpdesk_mgmt
    OCA/mail:
    - mail_autogenerated_header
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None

    Code analysis

    Extracted from the source by best-effort static analysis (no code is executed); details may be incomplete.

    Views touched 0

    No views found for this module.

    HTTP endpoints 0

    No HTTP endpoints found for this module.

    Models touched 1

    New fields (0)

    No new fields.

    Public methods (0)

    No public methods.

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