| REPOSITORY | |
|---|---|
| REPOSITORY | OCA/helpdesk |
| GIT | |
| GIT | https://github.com/OCA/helpdesk.git |
| GIT FOLDER | |
| GIT FOLDER | https://github.com/OCA/helpdesk/tree/18.0/helpdesk_ticket_partner_response |
| VERSION | |
| VERSION | 1.1.1 |
| CATEGORY | |
| CATEGORY | Helpdesk |
| LICENSE | |
| LICENSE | AGPL-3 |
| APPLICATION | |
| APPLICATION | No |
| AUTO-INSTALLABLE | |
| AUTO-INSTALLABLE | No |
| AUTHORS | |
| AUTHORS | Odoo Community Association (OCA), APSL-Nagarro, Antoni Marroig |
| MAINTAINERS | |
| MAINTAINERS | Odoo Community Association (OCA), APSL-Nagarro, Antoni Marroig |
| COMMITTERS | |
| COMMITTERS | Weblate, OCA-git-bot, oca-ci, Anjeel Haria, Dmytro Kashuba @ Solvti |
| WEBSITE | |
| WEBSITE | https://github.com/OCA/helpdesk |
| LAST TRACKING UPDATE | |
| LAST TRACKING UPDATE | 2026-07-06 19:30:13 |
| ODOO DEPENDENCIES | |
| ODOO DEPENDENCIES |
OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - base_setup - web - bus - web_tour - html_editor - portal - web_editor - http_routing - auth_signup |
| PYTHON DEPENDENCIES | |
| PYTHON DEPENDENCIES | Not have |
| SYSTEM DEPENDENCIES | |
| SYSTEM DEPENDENCIES | Not have |
| DESCRIPTION | |
| DESCRIPTION | Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email. |
| XML ID | Name | Model | Type | Status |
|---|---|---|---|---|
view_helpdesk_team_form_inherit |
helpdesk.ticket.team.form.inherit | helpdesk.ticket.team | field | Inherits helpdesk_mgmt.view_helpdesk_team_form |
No new fields.
Public methods (0)No public methods.
autopupdate_dest_stage_id
Many2one → helpdesk.ticket.stage
help="Target stage on partner's message post "
string='Autoupdate Destination Stage'
args: 'helpdesk.ticket.stage'
autopupdate_src_stage_ids
Many2many → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage'
help='If a partner posts a message in a ticket on this stages, the own stage of the ticket will be update by the one set on Autoupdate Destination Stage '
relation='change_stage_partner_response'
string='Autoupdate Source Stages'
autoupdate_ticket_stage
Boolean
default=False
help='Update ticket stage when a new message is registered by the partner.'
string='Auto Update Ticket Stage'
No public methods.
No new fields.
Public methods (1)change_ticket_status_via_mail(self, routes, message_dict)
| REPOSITORY | |
|---|---|
| REPOSITORY | OCA/helpdesk |
| GIT | |
| GIT | https://github.com/OCA/helpdesk.git |
| GIT FOLDER | |
| GIT FOLDER | https://github.com/OCA/helpdesk/tree/17.0/helpdesk_ticket_partner_response |
| VERSION | |
| VERSION | 1.0.2 |
| CATEGORY | |
| CATEGORY | Helpdesk |
| LICENSE | |
| LICENSE | AGPL-3 |
| APPLICATION | |
| APPLICATION | No |
| AUTO-INSTALLABLE | |
| AUTO-INSTALLABLE | No |
| AUTHORS | |
| AUTHORS | Odoo Community Association (OCA), APSL-Nagarro, Antoni Marroig |
| MAINTAINERS | |
| MAINTAINERS | Odoo Community Association (OCA), APSL-Nagarro, Antoni Marroig |
| COMMITTERS | |
| COMMITTERS | Pedro M. Baeza, Weblate, OCA-git-bot, oca-ci, Antoni Marroig Campomar, LUNEXTLABS Tobi |
| WEBSITE | |
| WEBSITE | https://github.com/OCA/helpdesk |
| LAST TRACKING UPDATE | |
| LAST TRACKING UPDATE | 2026-07-06 19:20:06 |
| ODOO DEPENDENCIES | |
| ODOO DEPENDENCIES |
OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup |
| PYTHON DEPENDENCIES | |
| PYTHON DEPENDENCIES | Not have |
| SYSTEM DEPENDENCIES | |
| SYSTEM DEPENDENCIES | Not have |
| DESCRIPTION | |
| DESCRIPTION | Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email. |
| XML ID | Name | Model | Type | Status |
|---|---|---|---|---|
view_helpdesk_team_form_inherit |
helpdesk.ticket.team.form.inherit | helpdesk.ticket.team | field | Inherits helpdesk_mgmt.view_helpdesk_team_form |
autopupdate_dest_stage_id
Many2one → helpdesk.ticket.stage
help="Target stage on partner's message post "
string='Autoupdate Destination Stage'
args: 'helpdesk.ticket.stage'
autopupdate_src_stage_ids
Many2many → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage'
help='If a partner posts a message in a ticket on this stages, the own stage of the ticket will be update by the one set on Autoupdate Destination Stage '
relation='change_stage_partner_response'
string='Autoupdate Source Stages'
autoupdate_ticket_stage
Boolean
default=False
help='Update ticket stage when a new message is registered by the partner.'
string='Auto Update Ticket Stage'
No public methods.
No new fields.
Public methods (0)No public methods.
| REPOSITORY | |
|---|---|
| REPOSITORY | OCA/helpdesk |
| GIT | |
| GIT | https://github.com/OCA/helpdesk.git |
| GIT FOLDER | |
| GIT FOLDER | https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_partner_response |
| VERSION | |
| VERSION | 1.1.0 |
| CATEGORY | |
| CATEGORY | Helpdesk |
| LICENSE | |
| LICENSE | AGPL-3 |
| APPLICATION | |
| APPLICATION | No |
| AUTO-INSTALLABLE | |
| AUTO-INSTALLABLE | No |
| AUTHORS | |
| AUTHORS | Odoo Community Association (OCA), APSL-Nagarro, Antoni Marroig |
| MAINTAINERS | |
| MAINTAINERS | Odoo Community Association (OCA), APSL-Nagarro, Antoni Marroig |
| COMMITTERS | |
| COMMITTERS | Weblate, OCA-git-bot, oca-ci, Antoni Marroig Campomar |
| WEBSITE | |
| WEBSITE | https://github.com/OCA/helpdesk |
| LAST TRACKING UPDATE | |
| LAST TRACKING UPDATE | 2026-07-06 19:12:00 |
| ODOO DEPENDENCIES | |
| ODOO DEPENDENCIES |
OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup |
| PYTHON DEPENDENCIES | |
| PYTHON DEPENDENCIES | Not have |
| SYSTEM DEPENDENCIES | |
| SYSTEM DEPENDENCIES | Not have |
| DESCRIPTION | |
| DESCRIPTION | Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email. |
| XML ID | Name | Model | Type | Status |
|---|---|---|---|---|
view_helpdesk_team_form_inherit |
helpdesk.ticket.team.form.inherit | helpdesk.ticket.team | field | Inherits helpdesk_mgmt.view_helpdesk_team_form |
autopupdate_dest_stage_id
Many2one → helpdesk.ticket.stage
help="Target stage on partner's message post "
string='Autoupdate Destination Stage'
args: 'helpdesk.ticket.stage'
autopupdate_src_stage_ids
Many2many → helpdesk.ticket.stage
comodel_name='helpdesk.ticket.stage'
help='If a partner posts a message in a ticket on this stages, the own stage of the ticket will be update by the one set on Autoupdate Destination Stage '
relation='change_stage_partner_response'
string='Autoupdate Source Stages'
autoupdate_ticket_stage
Boolean
default=False
help='Update ticket stage when a new message is registered by the partner.'
string='Auto Update Ticket Stage'
No public methods.
No new fields.
Public methods (1)change_status_ticket_from_portal(self, routes)
| STATUS | |
|---|---|
| STATUS | Open migration PR - not merged yet for this version |
| REPOSITORY | |
| REPOSITORY | OCA/helpdesk |
| PULL REQUEST | |
| PULL REQUEST | [19.0][MIG] helpdesk_ticket_partner_response: Migration to 19.0 (#1044) |