Helpdesk Ticket Partner Response

helpdesk_ticket_partner_response · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    Category
    Helpdesk
    Folder size
    0.12 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-14 11:31:49
    Authors
    Odoo Community Association (OCA), Antoni Marroig, APSL-Nagarro
    Maintainers
    Odoo Community Association (OCA), Antoni Marroig, APSL-Nagarro
    Committers
    Don Kendall, Jan Suhr, Weblate, OCA-git-bot, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email.

    Code Analysis ⓘ

    Views touched (1)
    XML IDNameModelTypeStatus
    view_helpdesk_team_form_inherit helpdesk.ticket.team.form.inherit helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (3)

    New fields (0)

    No new fields.

    Public methods (0)

    No public methods.

    New fields (3)
    • autopupdate_dest_stage_id Many2one → helpdesk.ticket.stage
      help="Target stage on partner's message post " string='Autoupdate Destination Stage' args: 'helpdesk.ticket.stage'
    • autopupdate_src_stage_ids Many2many → helpdesk.ticket.stage
      comodel_name='helpdesk.ticket.stage' help='If a partner posts a message in a ticket on this stages, the own stage of the ticket will be update by the one set on Autoupdate Destination Stage ' relation='change_stage_partner_response' string='Autoupdate Source Stages'
    • autoupdate_ticket_stage Boolean
      default=False help='Update ticket stage when a new message is registered by the partner.' string='Auto Update Ticket Stage'
    Public methods (0)

    No public methods.

    New fields (0)

    No new fields.

    Public methods (1)
    • change_ticket_status_via_mail(self, routes, message_dict)

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