Helpdesk Ticket Field Service Equipment

helpdesk_mgmt_fieldservice_equipment
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice_equipment
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYHelpDesk Service
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), Camptocamp
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), Camptocamp
COMMITTERS
COMMITTERSWeblate, OCA-git-bot, oca-ci, ilo
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/field-service:
    - fieldservice
    - base_territory
OCA/helpdesk:
    - helpdesk_mgmt_fieldservice
    - helpdesk_mgmt
odoo/odoo:
    - base
    - base_geolocalize
    - base_setup
    - web
    - resource
    - contacts
    - mail
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
Link helpdesk tickets to field service equipment.
This module allows you to link helpdesk tickets to field service equipment in Odoo.
It enhances the functionality of the helpdesk and field service management systems by enabling users to associate
specific equipment with support tickets, facilitating better tracking and resolution of issues related to that equipment.

Code Analysis

Views touched (2)
XML IDNameModelTypeStatus
helpdesk_ticket_view_search helpdesk.ticket xpath Inherits helpdesk_mgmt.helpdesk_ticket_view_search
helpdesk_ticket_view_service_request_form helpdesk.ticket field Inherits helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
Models touched (2)

New fields (2)
  • helpdesk_ticket_count Integer
    compute='_compute_helpdesk_ticket_count'
  • helpdesk_ticket_ids One2many → helpdesk.ticket
    args: 'helpdesk.ticket', 'equipment_id'
Public methods (0)

No public methods.

New fields (2)
  • equipment_id Many2one → fsm.equipment
    comodel_name='fsm.equipment' copy=False domain="['|', ('location_id', '=', False), ('location_id', '=?', fsm_location_id)]" help='Equipment that is used for the helpdesk ticket.' required=False string='Equipment'
  • equipment_stage_id Many2one → fsm.stage
    comodel_name='fsm.stage' copy=False domain="[('stage_type', '=', 'equipment')]" readonly=False related='equipment_id.stage_id' string='Equipment stage'
Public methods (1)
  • action_create_order(self)
STATUS
STATUSOpen migration PR - not merged yet for this version
REPOSITORY
REPOSITORYOCA/helpdesk
PULL REQUEST
PULL REQUEST[19.0][MIG] helpdesk_mgmt_fieldservice_equipment: Migration to 19.0 (#1017)