Helpdesk Ticket Field Service Equipment

helpdesk_mgmt_fieldservice_equipment · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    HelpDesk Service
    Folder size
    0.04 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:42:45
    Authors
    Camptocamp, Odoo Community Association (OCA)
    Maintainers
    Camptocamp, Odoo Community Association (OCA)
    Committers
    Weblate, OCA-git-bot, oca-ci, ilo
    Odoo dependencies
    OCA/field-service:
    - fieldservice
    - base_territory
    OCA/helpdesk:
    - helpdesk_mgmt_fieldservice
    - helpdesk_mgmt
    odoo/odoo:
    - base
    - base_geolocalize
    - base_setup
    - web
    - resource
    - contacts
    - mail
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    helpdesk_mgmt_fieldservice_equipment_warranty
    Description
    Link helpdesk tickets to field service equipment.
This module allows you to link helpdesk tickets to field service equipment in Odoo.
It enhances the functionality of the helpdesk and field service management systems by enabling users to associate
specific equipment with support tickets, facilitating better tracking and resolution of issues related to that equipment.

    Code Analysis ⓘ

    Views touched (2)
    XML IDNameModelTypeStatus
    helpdesk_ticket_view_search helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    helpdesk_ticket_view_service_request_form helpdesk.ticket form Inherits helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (2)
    • helpdesk_ticket_count Integer
      compute='_compute_helpdesk_ticket_count'
    • helpdesk_ticket_ids One2many → helpdesk.ticket
      args: 'helpdesk.ticket', 'equipment_id'
    Public methods (0)

    No public methods.

    New fields (2)
    • equipment_id Many2one → fsm.equipment
      comodel_name='fsm.equipment' copy=False domain="['|', ('location_id', '=', False), ('location_id', '=?', fsm_location_id)]" help='Equipment that is used for the helpdesk ticket.' required=False string='Equipment'
    • equipment_stage_id Many2one → fsm.stage
      comodel_name='fsm.stage' copy=False domain="[('stage_type', '=', 'equipment')]" readonly=False related='equipment_id.stage_id' string='Equipment stage'
    Public methods (1)
    • action_create_order(self)
    Status
    Open migration PR — not merged yet for this version
    CI status
    checks failing
    Open since
    85 days ago
    Last activity
    83 days ago
    Repository
    OCA/helpdesk
    Pull request
    [19.0][MIG] helpdesk_mgmt_fieldservice_equipment: Migration to 19.0 (#1017)