Module: helpdesk_mgmt_fieldservice - Odoo Module Metadata

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Helpdesk Mgmt Fieldservice

helpdesk_mgmt_fieldservice

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice
VERSION
VERSION	1.1.3
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
COMMITTERS
COMMITTERS	Weblate, OCA-git-bot, Iván Todorovich, Simone Rubino, oca-ci, Vincent Van Rossem, christian-ramos-tecnativa
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/field-service: - fieldservice - base_territory OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - html_editor - portal - web_editor - http_routing - auth_signup - base_geolocalize - resource - contacts
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module allows the helpdesk user to track the status of related service orders.

Code Analysis

Views touched (8)

XML ID	Name	Model	Type	Status
`fsm_order_close_wizard_view_form`	fsm.order.close.wizard.form	fsm.order.close.wizard	form	New
`helpdesk_ticket_search_closed_orders`	helpdesk.ticket.service.form.logic	helpdesk.ticket	filter	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_search_view_location`	helpdesk.ticket.search.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_tree_view_location`	helpdesk.ticket.list.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`helpdesk_ticket_view_form_logic`	helpdesk.ticket.service.form.logic	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`helpdesk_ticket_view_service_request_form`		helpdesk.ticket	page	Inherits helpdesk_mgmt.ticket_view_form
`view_fsm_location_ticket_form`		fsm.location	div	Inherits fieldservice.fsm_location_form_view
`view_fsm_order_ticket_form`		fsm.order	field	Inherits fieldservice.fsm_order_form

Models touched (4)

New fields (2)

ticket_count Integer
compute='_compute_ticket_count' string='# Tickets'
ticket_ids One2many → helpdesk.ticket
readonly=True string='Helpdesk Tickets' args: 'helpdesk.ticket', 'fsm_location_id'

Public methods (1)

action_view_ticket(self)

New fields (1)

ticket_id Many2one → helpdesk.ticket
string='Ticket' tracking=True args: 'helpdesk.ticket'

Public methods (1)

action_complete(self)

New fields (4)

resolution Html
stage_id Many2one → helpdesk.ticket.stage
string='Stage' args: 'helpdesk.ticket.stage'
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'
ticket_id Many2one → helpdesk.ticket
string='Ticket' args: 'helpdesk.ticket'

Public methods (1)

action_close_ticket(self)

New fields (3)

fsm_location_id Many2one → fsm.location
compute='_compute_fsm_location_id' readonly=False store=True string='FSM Location' args: 'fsm.location'
fsm_order_ids One2many → fsm.order
string='Service Orders' args: 'fsm.order', 'ticket_id'
resolution Html

Public methods (1)

action_create_order(self)
This function returns an action that displays a full FSM Order form when creating an FSM Order from a ticket.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_fieldservice
VERSION
VERSION	1.1.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
COMMITTERS
COMMITTERS	Weblate, OCA-git-bot, Simone Rubino, oca-ci, anusrinps96
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:53:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/field-service: - fieldservice - base_territory OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - base_geolocalize - resource - contacts
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (8)

XML ID	Name	Model	Type	Status
`fsm_order_close_wizard_view_form`	fsm.order.close.wizard.form	fsm.order.close.wizard	form	New
`helpdesk_ticket_search_closed_orders`	helpdesk.ticket.service.form.logic	helpdesk.ticket	filter	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_search_view_location`	helpdesk.ticket.search.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_tree_view_location`	helpdesk.ticket.tree.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`helpdesk_ticket_view_form_logic`	helpdesk.ticket.service.form.logic	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`helpdesk_ticket_view_service_request_form`	helpdesk.ticket.service.request.form	helpdesk.ticket	page	Inherits helpdesk_mgmt.ticket_view_form
`view_fsm_location_ticket_form`	view.fsm.location.ticket.form	fsm.location	div	Inherits fieldservice.fsm_location_form_view
`view_fsm_order_ticket_form`	view.fsm.order.ticket.form	fsm.order	field	Inherits fieldservice.fsm_order_form

Models touched (5)

New fields (1)

ticket_count Integer
compute='_compute_ticket_count' string='# Tickets'

Public methods (1)

action_view_ticket(self)

New fields (1)

ticket_id Many2one → helpdesk.ticket
string='Ticket' tracking=True args: 'helpdesk.ticket'

Public methods (2)

action_complete(self)
action_view_order(self)
This function returns an action that displays a full FSM Order form when viewing an FSM Order from a ticket.

New fields (4)

resolution Text
stage_id Many2one → helpdesk.ticket.stage
string='Stage' args: 'helpdesk.ticket.stage'
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'
ticket_id Many2one → helpdesk.ticket
string='Ticket' args: 'helpdesk.ticket'

Public methods (1)

action_close_ticket(self)

New fields (5)

all_partners Boolean
compute='_compute_partner_domain'
fsm_location_id Many2one → fsm.location
string='FSM Location' args: 'fsm.location'
fsm_order_ids One2many → fsm.order
string='Service Orders' args: 'fsm.order', 'ticket_id'
partner_domain Integer
compute='_compute_partner_domain'
resolution Text

Public methods (1)

action_create_order(self)
This function returns an action that displays a full FSM Order form when creating an FSM Order from a ticket.

New fields (0)

No new fields.

Public methods (1)

action_view_helpdesk_tickets(self)

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_fieldservice
VERSION
VERSION	1.1.4
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
COMMITTERS
COMMITTERS	Enric Tobella, OCA Transbot, Víctor Martínez, oca-travis, Weblate, OCA-git-bot, Maksym Yankin, PicchiSeba
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:41:01
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/field-service: - fieldservice - base_territory OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - base_geolocalize - resource - contacts
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (10)

XML ID	Name	Model	Type	Status
`fsm_order_close_wizard_view_form`	fsm.order.close.wizard.form	fsm.order.close.wizard	form	New
`helpdesk_ticket_search_closed_orders`	helpdesk.ticket.service.form.logic	helpdesk.ticket	filter	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_search_view_location`	helpdesk.ticket.search.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_tree_view_location`	helpdesk.ticket.tree.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`helpdesk_ticket_view_form_logic`	helpdesk.ticket.service.form.logic	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`helpdesk_ticket_view_service_request_form`	helpdesk.ticket.service.request.form	helpdesk.ticket	page	Inherits helpdesk_mgmt.ticket_view_form
`res_partner_form_ticket_context`	res.partner.form.ticket.context	res.partner	button	Inherits base.view_partner_form
`shrink_tree_column`	helpdesk assets	ir.ui.view	qweb	Inherits web.assets_backend
`view_fsm_location_ticket_form`	view.fsm.location.ticket.form	fsm.location	div	Inherits fieldservice.fsm_location_form_view
`view_fsm_order_ticket_form`	view.fsm.order.ticket.form	fsm.order	field	Inherits fieldservice.fsm_order_form

Models touched (4)

New fields (1)

ticket_count Integer
compute='_compute_ticket_count' string='# Tickets'

Public methods (1)

action_view_ticket(self)

New fields (1)

ticket_id Many2one → helpdesk.ticket
string='Ticket' tracking=True args: 'helpdesk.ticket'

Public methods (2)

action_complete(self)
action_view_order(self)
This function returns an action that displays a full FSM Order form when viewing an FSM Order from a ticket.

New fields (4)

resolution Text
string='Resolution'
stage_id Many2one → helpdesk.ticket.stage
string='Stage' args: 'helpdesk.ticket.stage'
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'
ticket_id Many2one → helpdesk.ticket
string='Ticket' args: 'helpdesk.ticket'

Public methods (1)

action_close_ticket(self)

New fields (6)

all_orders_closed Boolean
compute='_compute_all_closed' store=True
all_partners Boolean
compute='_compute_partner_domain'
fsm_location_id Many2one → fsm.location
string='FSM Location' args: 'fsm.location'
fsm_order_ids One2many → fsm.order
string='Service Orders' args: 'fsm.order', 'ticket_id'
partner_domain Integer
compute='_compute_partner_domain'
resolution Text
string='Resolution'

Public methods (1)

action_create_order(self)
This function returns an action that displays a full FSM Order form when creating an FSM Order from a ticket.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt_fieldservice
VERSION
VERSION	1.1.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	LGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Escodoo
COMMITTERS
COMMITTERS	GitHub, OCA Transbot, oca-travis, Weblate, OCA-git-bot, Marcel Savegnago
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:29:19
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/field-service: - fieldservice OCA/helpdesk: - helpdesk_mgmt OCA/partner-contact: - partner_fax OCA/web: - web_timeline odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - http_routing - base_geolocalize - resource - contacts
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (10)

XML ID	Name	Model	Type	Status
`fsm_order_close_wizard_view_form`	fsm.order.close.wizard.form	fsm.order.close.wizard	form	New
`helpdesk_ticket_search_closed_orders`	helpdesk.ticket.service.form.logic	helpdesk.ticket	filter	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_search_view_location`	helpdesk.ticket.search.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`helpdesk_ticket_tree_view_location`	helpdesk.ticket.tree.location	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_tree
`helpdesk_ticket_view_form_logic`	helpdesk.ticket.service.form.logic	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form
`helpdesk_ticket_view_service_request_form`	helpdesk.ticket.service.request.form	helpdesk.ticket	page	Inherits helpdesk_mgmt.ticket_view_form
`res_partner_form_ticket_context`	res.partner.form.ticket.context	res.partner	button	Inherits base.view_partner_form
`shrink_tree_column`	helpdesk assets	ir.ui.view	qweb	Inherits web.assets_backend
`view_fsm_location_ticket_form`	view.fsm.location.ticket.form	fsm.location	div	Inherits fieldservice.fsm_location_form_view
`view_fsm_order_ticket_form`	view.fsm.order.ticket.form	fsm.order	field	Inherits fieldservice.fsm_order_form

Models touched (4)

New fields (1)

ticket_count Integer
compute='_compute_ticket_count' string='# Tickets'

Public methods (1)

action_view_ticket(self)
@api.multi

New fields (1)

ticket_id Many2one → helpdesk.ticket
string='Ticket' track_visibility='onchange' args: 'helpdesk.ticket'

Public methods (2)

action_complete(self)
action_view_order(self)
@api.multi

This function returns an action that displays a full FSM Order form when viewing an FSM Order from a ticket.

New fields (4)

resolution Text
string='Resolution'
stage_id Many2one → helpdesk.ticket.stage
string='Stage' args: 'helpdesk.ticket.stage'
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'
ticket_id Many2one → helpdesk.ticket
string='Ticket' args: 'helpdesk.ticket'

Public methods (1)

action_close_ticket(self)
@api.multi

New fields (3)

all_orders_closed Boolean
compute='_compute_all_closed' store=True
fsm_location_id Many2one → fsm.location
string='FSM Location' args: 'fsm.location'
fsm_order_ids One2many → fsm.order
string='Service Orders' args: 'fsm.order', 'ticket_id'

Public methods (1)

action_create_order(self)
@api.multi

This function returns an action that displays a full FSM Order form when creating an FSM Order from a ticket.

Helpdesk Mgmt Fieldservice

Code Analysis

Views touched (8)

Models touched (4)

fsm.location Extends Model 2 fields 1 method FSMLocation · inherits fsm.location

fsm.order Extends Model 1 field 1 method FSMOrder · inherits fsm.order

fsm.order.close.wizard New model TransientModel 4 fields 1 method FSMOrderCloseWizard · FSM Close - Option to Close Ticket

helpdesk.ticket Extends Model 3 fields 1 method HelpdeskTicket · inherits helpdesk.ticket

Code Analysis

Views touched (8)

Models touched (5)

fsm.location Extends Model 1 field 1 method FSMLocation · inherits fsm.location

fsm.order Extends Model 1 field 2 methods FSMOrder · inherits fsm.order

fsm.order.close.wizard New model TransientModel 4 fields 1 method FSMOrderCloseWizard · FSM Close - Option to Close Ticket

helpdesk.ticket Extends Model 5 fields 1 method HelpdeskTicket · inherits helpdesk.ticket

res.partner Extends Model 0 fields 1 method ResPartner · inherits res.partner

Code Analysis

Views touched (10)

Models touched (4)

fsm.location Extends Model 1 field 1 method FSMLocation · inherits fsm.location

fsm.order Extends Model 1 field 2 methods FSMOrder · inherits fsm.order

fsm.order.close.wizard New model TransientModel 4 fields 1 method FSMOrderCloseWizard · FSM Close - Option to Close Ticket

helpdesk.ticket Extends Model 6 fields 1 method HelpdeskTicket · inherits helpdesk.ticket

Code Analysis

Views touched (10)

Models touched (4)

fsm.location Extends Model 1 field 1 method FSMLocation · inherits fsm.location

fsm.order Extends Model 1 field 2 methods FSMOrder · inherits fsm.order

fsm.order.close.wizard New model TransientModel 4 fields 1 method FSMOrderCloseWizard · FSM Close - Option to Close Ticket

helpdesk.ticket Extends Model 3 fields 1 method HelpdeskTicket · inherits helpdesk.ticket