Helpdesk Mgmt Fieldservice

helpdesk_mgmt_fieldservice · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Uncategorized
    Folder size
    0.12 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), Open Source Integrators, Escodoo
    Maintainers
    Odoo Community Association (OCA), Open Source Integrators, Escodoo
    Committers
    Weblate, OCA-git-bot, oca-ci, meetscs
    Odoo dependencies
    OCA/field-service:
    - fieldservice
    - base_territory
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    - base_geolocalize
    - resource
    - contacts
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module allows the helpdesk user to track the status of related
service orders.

    Code Analysis ⓘ

    Views touched (8)
    XML IDNameModelTypeStatus
    fsm_order_close_wizard_view_form fsm.order.close.wizard.form fsm.order.close.wizard form New
    helpdesk_ticket_search_closed_orders helpdesk.ticket.service.form.logic helpdesk.ticket form Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    helpdesk_ticket_search_view_location helpdesk.ticket.search.location helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    helpdesk_ticket_tree_view_location helpdesk.ticket.list.location helpdesk.ticket list Inherits helpdesk_mgmt.ticket_view_tree
    helpdesk_ticket_view_form_logic helpdesk.ticket.service.form.logic helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    helpdesk_ticket_view_service_request_form helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_fsm_location_ticket_form fsm.location form Inherits fieldservice.fsm_location_form_view
    view_fsm_order_ticket_form fsm.order form Inherits fieldservice.fsm_order_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (4)

    New fields (2)
    • ticket_count Integer
      compute='_compute_ticket_count' string='# Tickets'
    • ticket_ids One2many → helpdesk.ticket
      readonly=True string='Helpdesk Tickets' args: 'helpdesk.ticket', 'fsm_location_id'
    Public methods (1)
    • action_view_ticket(self)

    New fields (1)
    • ticket_id Many2one → helpdesk.ticket
      string='Ticket' tracking=True args: 'helpdesk.ticket'
    Public methods (1)
    • action_complete(self)

    New fields (4)
    • resolution Html
    • stage_id Many2one → helpdesk.ticket.stage
      string='Stage' args: 'helpdesk.ticket.stage'
    • team_id Many2one → helpdesk.ticket.team
      string='Helpdesk Team' args: 'helpdesk.ticket.team'
    • ticket_id Many2one → helpdesk.ticket
      string='Ticket' args: 'helpdesk.ticket'
    Public methods (1)
    • action_close_ticket(self)

    New fields (3)
    • fsm_location_id Many2one → fsm.location
      compute='_compute_fsm_location_id' readonly=False store=True string='FSM Location' args: 'fsm.location'
    • fsm_order_ids One2many → fsm.order
      string='Service Orders' args: 'fsm.order', 'ticket_id'
    • resolution Html
    Public methods (1)
    • action_create_order(self)
      This function returns an action that displays a full FSM Order form when creating an FSM Order from a ticket.

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