Service Desk

service_desk · OCA/project

    Repository
    OCA/project · module folder · Try on Runboat
    Module version
    1.1.0
    Category
    Project Management
    Folder size
    0.08 MB
    License
    AGPL-3
    Application
    Yes
    Auto-installable
    No
    Website
    None
    Last tracking update
    2026-08-07 07:17:46
    Authors
    Odoo Community Association (OCA), Daniel Reis
    Maintainers
    Odoo Community Association (OCA), Daniel Reis
    Committers
    Pedro M. Baeza, Stéphane Bidoul (ACSONE)
    Odoo dependencies
    odoo/odoo:
    - project
    - base_setup
    - base
    - web_kanban
    - web
    - product
    - decimal_precision
    - mail
    - bus
    - web_tour
    - report
    - analytic
    - resource
    - web_planner
    Python dependencies
    None
    System dependencies
    None
    Required by
    service_desk_issue
    Description
    Available service desks/teams are defined as Projects.

Incoming requests and tasks can then be related to customer Contracts and
service locations through additional two additional fields provided by the
module. This is optional, and is defined on a per project basis.


Features:

  * Project has new field "Use Analytic Account?",
    with options "Yes" and "Required"
  * Task has new fields "Analytic Account/Contract" and "Location",
    visible or required depending on the Project's setting
  * Analytic Account has a new field "Contact", where you can set it's
    location/address (a Partner). It will be picked as the default locations
    when the Analytic Account is selected in a Task or Issue.

(Icon image credits to Everaldo Coelho, Crystal icon set)

    Code Analysis ⓘ

    Views touched (5)
    XML IDNameModelTypeStatus
    project_task_tree_view_sdesk project_task_tree_view_sdesk project.task tree Inherits project.view_task_tree2
    view_account_analytic_account_form_contact view_account_analytic_account_form_contact account.analytic.account form Inherits analytic.view_account_analytic_account_form
    view_project_form_sdesk view_project_form_sdesk project.project form Inherits project.edit_project
    view_project_task_form_sdesk view_project_task_form_sdesk project.task form Inherits project.view_task_form2
    view_task_search_form view_task_search_form_sdesk project.task form Inherits project.view_task_search_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (3)

    New fields (0)

    No new fields.

    Public methods (0)

    No public methods.

    New fields (0)

    No new fields.

    Public methods (0)

    No public methods.

    New fields (0)

    No new fields.

    Public methods (2)
    • onchange_analytic(self, cr, uid, id, analytic_id, context=None)
    • onchange_project(self, cr, uid, id, project_id, context=None)

    Loading…

    Loading…

    Loading…

    Loading…