Service Desk (service_desk) - Odoo Module Metadata

Security findings

Migration considerations

Imports from the old `openerp.osv` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
Imports from the old `openerp.osv` namespace: renamed to `odoo` since Odoo 10.0. migration-openerp-import · source
AnalyticAccount — Class 'AnalyticAccount' still inherits from the old-style `orm.Model` API: rewrite it against `models.Model`/`models.TransientModel`/`models.AbstractModel` - the old `osv`/`orm` API was removed entirely in modern Odoo. migration-old-api-base · source
AnalyticAccount — Class 'AnalyticAccount' declares `_columns` as a plain dict: old-style field/default declarations, replace with `fields.X(...)` class attributes and `default=`. migration-old-style-fields · source
ProjectProject — Class 'ProjectProject' still inherits from the old-style `orm.Model` API: rewrite it against `models.Model`/`models.TransientModel`/`models.AbstractModel` - the old `osv`/`orm` API was removed entirely in modern Odoo. migration-old-api-base · source
ProjectProject — Class 'ProjectProject' declares `_columns` as a plain dict: old-style field/default declarations, replace with `fields.X(...)` class attributes and `default=`. migration-old-style-fields · source
ProjectProject — Class 'ProjectProject' declares `_defaults` as a plain dict: old-style field/default declarations, replace with `fields.X(...)` class attributes and `default=`. migration-old-style-fields · source
ProjectTask — Class 'ProjectTask' still inherits from the old-style `orm.Model` API: rewrite it against `models.Model`/`models.TransientModel`/`models.AbstractModel` - the old `osv`/`orm` API was removed entirely in modern Odoo. migration-old-api-base · source
ProjectTask — Class 'ProjectTask' declares `_columns` as a plain dict: old-style field/default declarations, replace with `fields.X(...)` class attributes and `default=`. migration-old-style-fields · source
project_task_tree_view_sdesk — For a target of Odoo 17.0+: view 'project_task_tree_view_sdesk' uses `attrs=`/`states=`, which are no longer supported. Convert modifiers to direct Python boolean expressions in `invisible`/`readonly`/`required`; preserve the original AND/OR logic. migration-view-attrs-states · source
view_project_task_form_sdesk — For a target of Odoo 17.0+: view 'view_project_task_form_sdesk' uses `attrs=`/`states=`, which are no longer supported. Convert modifiers to direct Python boolean expressions in `invisible`/`readonly`/`required`; preserve the original AND/OR logic. migration-view-attrs-states · source

Migration review checklist, not a compatibility verdict. No target version is selected: apply version-specific advice only when migrating to that version or later.

Repository: OCA/project · module folder · Try on Runboat
Module version: 1.1.0
Category: Project Management
Folder size: 0.08 MB
License: AGPL-3
Application: Yes
Auto-installable: No
Website: None
Last tracking update: 2026-08-07 07:17:46
Authors: Odoo Community Association (OCA), Daniel Reis
Maintainers: Odoo Community Association (OCA), Daniel Reis
Committers: Pedro M. Baeza, Stéphane Bidoul (ACSONE)

Odoo dependencies

odoo/odoo:

- project

- base_setup

- base

- web_kanban

- web

- product

- decimal_precision

- mail

- bus

- report

Python dependencies

None

System dependencies

None

Required by

service_desk_issue

Description

Available service desks/teams are defined as Projects.

Incoming requests and tasks can then be related to customer Contracts and
service locations through additional two additional fields provided by the
module. This is optional, and is defined on a per project basis.


Features:

  * Project has new field "Use Analytic Account?",
    with options "Yes" and "Required"
  * Task has new fields "Analytic Account/Contract" and "Location",
    visible or required depending on the Project's setting
  * Analytic Account has a new field "Contact", where you can set it's
    location/address (a Partner). It will be picked as the default locations
    when the Analytic Account is selected in a Task or Issue.

(Icon image credits to Everaldo Coelho, Crystal icon set)

Code Analysis info_outline

Views touched (5)

XML ID	Name	Model	Type	Status
`project_task_tree_view_sdesk`	project_task_tree_view_sdesk	project.task	tree	Inherits project.view_task_tree2
`view_account_analytic_account_form_contact`	view_account_analytic_account_form_contact	account.analytic.account	form	Inherits analytic.view_account_analytic_account_form
`view_project_form_sdesk`	view_project_form_sdesk	project.project	form	Inherits project.edit_project
`view_project_task_form_sdesk`	view_project_task_form_sdesk	project.task	form	Inherits project.view_task_form2
`view_task_search_form`	view_task_search_form_sdesk	project.task	form	Inherits project.view_task_search_form

HTTP endpoints (0)

No HTTP endpoints found for this module.

Models touched (3)

New fields (0)

No new fields.

Public methods (0)

No public methods.

New fields (0)

No new fields.

Public methods (0)

No public methods.

New fields (0)

No new fields.

Public methods (2)

onchange_analytic(self, cr, uid, id, analytic_id, context=None)
onchange_project(self, cr, uid, id, project_id, context=None)

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build Migration considerations

Code Analysis info_outline

Views touched (5)

HTTP endpoints (0)

Models touched (3)

account.analytic.account Extends Model 0 fields 0 methods AnalyticAccount · inherits account.analytic.account Add Contact to Analytic Accounts

project.project Extends Model 0 fields 0 methods ProjectProject · inherits project.project

Migration considerations