Available service desks/teams are defined as Projects.

Incoming requests and tasks can then be related to customer Contracts and
service locations through additional two additional fields provided by the
module. This is optional, and is defined on a per project basis.


Features:

  * Project has new field "Use Analytic Account?",
    with options "Yes" and "Required"
  * Task has new fields "Analytic Account/Contract" and "Location",
    visible or required depending on the Project's setting
  * Analytic Account has a new field "Contact", where you can set it's
    location/address (a Partner). It will be picked as the default locations
    when the Analytic Account is selected in a Task or Issue.

(Icon image credits to Everaldo Coelho, Crystal icon set)

Available service desks/teams are defined as Projects.

Incoming requests and tasks can then be related to customer Contracts and
service locations through additional two additional fields provided by the
module. This is optional, and is defined on a per project basis.


Features:

  * Project has new field "Use Analytic Account?",
    with options "Yes" and "Required"
  * Task has new fields "Analytic Account/Contract" and "Location",
    visible or required depending on the Project's setting
  * Analytic Account has a new field "Contact", where you can set it's
    location/address (a Partner). It will be picked as the default locations
    when the Analytic Account is selected in a Task or Issue.

(Icon image credits to Everaldo Coelho, Crystal icon set)

Available service desks/teams are defined as Projects.

Incoming requests and tasks can then be related to customer Contracts and
service locations through additional two additional fields provided by the
module. This is optional, and is defined on a per project basis.


Features:

  * Project has new field "Use Analytic Account?",
    with options "Yes" and "Required"
  * Task has new fields "Analytic Account/Contract" and "Location",
    visible or required depending on the Project's setting
  * Analytic Account has a new field "Contact", where you can set it's
    location/address (a Partner). It will be picked as the default locations
    when the Analytic Account is selected in a Task or Issue.

(Icon image credits to Everaldo Coelho, Crystal icon set)

Concentrates all request forms in a single place.
These can be broad Categories for Project Issues or forms from other modules,
such as CRM Claims or HR Leave requests.

The items/categories available are defined in:
Project -> Configuration -> Issue -> Categories.

Each one is representend by an icon and a description.
When clicking on a Service Desk item, the module will find what Action should
be executed. It this defition is found on it's form or on a parent, it will be
used. If not, it an Action opening the Project Issue's default form will be
used.

When opening the Action, two variables are set in the "context":
  * A default master Category (`default_master_categ_id`), the id for the
    selected Category.
  * A default Service Team (`default_section_id`), from the selected Category
    or it's parent tree.

For a quick start the module installs two Actions to be used here:
  * "Issues": opens the standard Project Issue form.
  * "New Incident": opens a showcase simple Issue form.

The showcase form demonstrates the usage of these two default values:
the Issue's Category selection list is limited to the Service Desk category
children, and the Service Team is automatically selected.