Maintenance Request Helpdesk Ticket

maintenance_helpdesk_mgmt · OCA/maintenance

    Repository
    OCA/maintenance · module folder · Try on Runboat
    Module version
    1.1.1
    Category
    Uncategorized
    Folder size
    0.05 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/maintenance
    Last tracking update
    2026-08-07 08:42:53
    Authors
    Odoo Community Association (OCA), Tecnativa
    Maintainers
    Odoo Community Association (OCA), Tecnativa
    Committers
    Pedro M. Baeza, Weblate, OCA-git-bot, oca-ci, christian-ramos-tecnativa
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - maintenance
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module allows to link maintenance requests with helpdesk tickets.

    Code Analysis ⓘ

    Views touched (6)
    XML IDNameModelTypeStatus
    helpdesk_ticket_view_search helpdesk.ticket.view.search helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    hr_equipment_request_view_form_button_box maintenance.request.form maintenance.request form Inherits maintenance.hr_equipment_request_view_form
    hr_equipment_request_view_kanban equipment.request.kanban maintenance.request kanban Inherits maintenance.hr_equipment_request_view_kanban
    hr_equipment_request_view_search equipment.request.search maintenance.request search Inherits maintenance.hr_equipment_request_view_search
    view_helpdesk_ticket_form_inherit helpdesk.ticket.form.inherit helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_helpdesk_ticket_kanban helpdesk.ticket.kanban helpdesk.ticket kanban Inherits helpdesk_mgmt.view_helpdesk_ticket_kanban
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (2)
    • maintenance_request_count Integer
      compute='_compute_maintenance_request_count'
    • maintenance_request_ids Many2many → maintenance.request
      copy=False string='Maintenance Requests' args: 'maintenance.request', 'maintenance_helpdesk_ticket', 'helpdesk_ticket_id', 'maintenance_request_id'
    Public methods (1)
    • action_view_maintenance_request(self)

    New fields (2)
    • helpdesk_ticket_count Integer
      compute='_compute_helpdesk_ticket_count'
    • helpdesk_ticket_ids Many2many → helpdesk.ticket
      copy=False string='Helpdesk Tickets' args: 'helpdesk.ticket', 'maintenance_helpdesk_ticket', 'maintenance_request_id', 'helpdesk_ticket_id'
    Public methods (1)
    • action_view_helpdesk_tickets(self)
    Status
    Open migration PR — not merged yet for this version
    CI status
    green — ready to merge
    Open since
    31 days ago
    Last activity
    0 days ago
    Repository
    OCA/maintenance
    Pull request
    [19.0][MIG] maintenance_helpdesk_mgmt: Migration to 19.0 (#576)