Helpdesk Ticket Related

helpdesk_ticket_related · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Helpdesk
    Folder size
    0.08 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), Antoni Marroig, APSL-Nagarro
    Maintainers
    Odoo Community Association (OCA), Antoni Marroig, APSL-Nagarro
    Committers
    Don Kendall, Weblate, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    Link tickets to each other to have a more complete traceability

    Code Analysis ⓘ

    Views touched (1)
    XML IDNameModelTypeStatus
    view_helpdesk_ticket_form_inherit helpdesk.ticket.form.inherit helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (1)

    New fields (1)
    • related_ticket_ids Many2many → helpdesk.ticket
      string='Related tickets' args: 'helpdesk.ticket', 'ticket_relationship_table', 'ticket_id1', 'ticket_id2'
    Public methods (2)
    • open_ticket(self)
    • write(self, vals)

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