Helpdesk Ticket Related

helpdesk_ticket_related
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/18.0/helpdesk_ticket_related
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYHelpdesk
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
COMMITTERS
COMMITTERSWeblate, OCA-git-bot, oca-ci, Anjeel Haria
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
Link tickets to each other to have a more complete traceability

Code Analysis

Views touched (1)
XML IDNameModelTypeStatus
view_helpdesk_ticket_form_inherit helpdesk.ticket.form.inherit helpdesk.ticket xpath Inherits helpdesk_mgmt.ticket_view_form
Models touched (1)

New fields (1)
  • related_ticket_ids Many2many → helpdesk.ticket
    string='Related tickets' args: 'helpdesk.ticket', 'ticket_relationship_table', 'ticket_id1', 'ticket_id2'
Public methods (2)
  • open_ticket(self)
  • write(self, vals)
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/17.0/helpdesk_ticket_related
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYHelpdesk
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
COMMITTERS
COMMITTERSOCA-git-bot, oca-ci, Antoni Marroig Campomar
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:20:06
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
Link tickets to each other to have a more complete traceability

Code Analysis

Views touched (1)
XML IDNameModelTypeStatus
view_helpdesk_ticket_form_inherit helpdesk.ticket.form.inherit helpdesk.ticket xpath Inherits helpdesk_mgmt.ticket_view_form
Models touched (1)

New fields (1)
  • related_ticket_ids Many2many → helpdesk.ticket
    string='Related tickets' args: 'helpdesk.ticket', 'ticket_relationship_table', 'ticket_id1', 'ticket_id2'
Public methods (2)
  • open_ticket(self)
  • write(self, vals)
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_related
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYHelpdesk
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
COMMITTERS
COMMITTERSWeblate, oca-ci, Antoni Marroig Campomar
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:12:00
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
Link tickets to each other to have a more complete traceability

Code Analysis

Views touched (1)
XML IDNameModelTypeStatus
view_helpdesk_ticket_form_inherit helpdesk.ticket.form.inherit helpdesk.ticket xpath Inherits helpdesk_mgmt.ticket_view_form
Models touched (1)

New fields (1)
  • related_ticket_ids Many2many → helpdesk.ticket
    string='Related tickets' args: 'helpdesk.ticket', 'ticket_relationship_table', 'ticket_id1', 'ticket_id2'
Public methods (2)
  • open_ticket(self)
  • write(self, vals)
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/14.0/helpdesk_ticket_related
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYHelpdesk
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), APSL-Nagarro, Antoni Marroig
COMMITTERS
COMMITTERSoca-ci, Caroline Azevedo
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 18:50:10
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
Link tickets to each other to have a more complete traceability

Code Analysis

Views touched (1)
XML IDNameModelTypeStatus
view_helpdesk_ticket_form_inherit helpdesk.ticket.form.inherit helpdesk.ticket xpath Inherits helpdesk_mgmt.ticket_view_form
Models touched (1)

New fields (1)
  • related_ticket_ids Many2many → helpdesk.ticket
    string='Related tickets' args: 'helpdesk.ticket', 'ticket_relationship_table', 'ticket_id1', 'ticket_id2'
Public methods (2)
  • open_ticket(self)
  • write(self, vals)
STATUS
STATUSOpen migration PR - not merged yet for this version
REPOSITORY
REPOSITORYOCA/helpdesk
PULL REQUEST
PULL REQUEST[19.0][MIG] helpdesk_ticket_related: Migration to 19.0 (#1042)