Helpdesk Ticket Close Inactive

helpdesk_ticket_close_inactive · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Helpdesk
    Folder size
    0.18 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), APSL-Nagarro
    Maintainers
    Odoo Community Association (OCA), APSL-Nagarro
    Committers
    Don Kendall, Weblate, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    Adds an option to configure a cron job that automatically closes inactive helpdesk tickets after a specified number of days, set in the helpdesk team settings. Sends notification emails to the customer (partner) and assigned team members, providing a warning after an initial period of inactivity and a final closure notification when the maximum inactivity period is reached.

    Code Analysis ⓘ

    Views touched (1)
    XML IDNameModelTypeStatus
    inherit_view_project helpdesk.ticket.team.form.inherit helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (1)

    New fields (8)
    • close_inactive_mail_template_id Many2one → mail.template
      default=<expr> help='Template to be sent when a ticket is automatically closed. Leave empty to close the ticket silently without sending a notification email.' string='Closing email template' args: 'mail.template'
    • close_inactive_tickets Boolean
      default=False help='This option enables a cronjob to automatically close inactive tickets.' string='Automatic closure of inactive tickets'
    • closing_ticket_stage Many2one → helpdesk.ticket.stage
      help='Set this stage for autoclosing tickets' string='Closing Stage' args: 'helpdesk.ticket.stage'
    • inactive_tickets_day_limit_closing Integer
      default=14 help='Number of days of inactivity after which the ticket is automatically closed. Must be greater than 0.' required=True
    • inactive_tickets_day_limit_warning Integer
      default=7 help='Number of days of inactivity before a warning email is sent. Set to 0 to disable the warning phase entirely.' required=True string='Inactive days limit before send a warning'
    • ticket_category_ids Many2many → helpdesk.ticket.category
      comodel_name='helpdesk.ticket.category' help='The cronjob will check for inactivity in tickets that belong to these categories. Leave empty to apply to all categories.' relation='closing_ticket_type_filter' string='Ticket Category'
    • ticket_stage_ids Many2many → helpdesk.ticket.stage
      comodel_name='helpdesk.ticket.stage' help='The cronjob will check for inactivity in tickets that are in these stages.' string='Ticket Stage'
    • warning_inactive_mail_template_id Many2one → mail.template
      default=<expr> help='Template to be sent as an inactivity warning. Required when the warning day limit is greater than 0.' string='Inactivity warning email template' args: 'mail.template'
    Public methods (1)
    • close_team_inactive_tickets(self)

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