Helpdesk Product

helpdesk_product · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.1.0
    Category
    After-Sales
    Folder size
    0.06 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    Yes
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), ForgeFlow
    Maintainers
    Odoo Community Association (OCA), ForgeFlow
    Committers
    Weblate, OCA-git-bot, oca-ci, David Bañón, meetscs
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    - product
    - uom
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds the option to select product in the helpdesk tickets and view tickets related to products.

    Code Analysis ⓘ

    Views touched (5)
    XML IDNameModelTypeStatus
    helpdesk_ticket_view_search helpdesk.ticket.search helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    product_template_search_view_helpdesk product.template.search product.template search Inherits product.product_template_search_view
    product_view_template product.template.common.form product.template form Inherits product.product_template_form_view
    ticket_view_form helpdesk.ticket.form helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    ticket_view_tree helpdesk.ticket.list helpdesk.ticket list Inherits helpdesk_mgmt.ticket_view_tree
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (3)

    New fields (1)
    • product_id Many2one → product.product
      comodel_name='product.product' domain=[('ticket_active', '=', True)] string='Product'
    Public methods (0)

    No public methods.

    New fields (2)
    • helpdesk_ticket_count Integer
      compute='_compute_helpdesk_ticket_count'
    • helpdesk_ticket_ids One2many → helpdesk.ticket
      comodel_name='helpdesk.ticket' inverse_name='product_id'
    Public methods (1)
    • action_view_helpdesk_tickets(self)

    New fields (3)
    • helpdesk_ticket_count Integer
      compute='_compute_helpdesk_ticket_count'
    • helpdesk_ticket_ids One2many
      related='product_variant_ids.helpdesk_ticket_ids'
    • ticket_active Boolean
      default=True args: 'Available for Helpdesk Tickets'
    Public methods (1)
    • action_view_helpdesk_tickets(self, product=None)

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