Helpdesk Product

helpdesk_product
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/19.0/helpdesk_product
VERSION
VERSION 1.1.0
CATEGORY
CATEGORYAfter-Sales
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLEYes
AUTHORS
AUTHORSOdoo Community Association (OCA), ForgeFlow
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), ForgeFlow
COMMITTERS
COMMITTERSOCA-git-bot, oca-ci, David Bañón, meetscs
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:40:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    - product
    - uom
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
This module adds the option to select product in the helpdesk tickets and view tickets related to products.

Code Analysis

Views touched (5)
XML IDNameModelTypeStatus
helpdesk_ticket_view_search helpdesk.ticket.search helpdesk.ticket field Inherits helpdesk_mgmt.helpdesk_ticket_view_search
product_template_search_view_helpdesk product.template.search product.template search Inherits product.product_template_search_view
product_view_template product.template.common.form product.template div Inherits product.product_template_form_view
ticket_view_form helpdesk.ticket.form helpdesk.ticket xpath Inherits helpdesk_mgmt.ticket_view_form
ticket_view_tree helpdesk.ticket.list helpdesk.ticket field Inherits helpdesk_mgmt.ticket_view_tree
Models touched (3)

New fields (1)
  • product_id Many2one → product.product
    comodel_name='product.product' domain=[('ticket_active', '=', True)] string='Product'
Public methods (0)

No public methods.

New fields (2)
  • helpdesk_ticket_count Integer
    compute='_compute_helpdesk_ticket_count'
  • helpdesk_ticket_ids One2many → helpdesk.ticket
    comodel_name='helpdesk.ticket' inverse_name='product_id'
Public methods (1)
  • action_view_helpdesk_tickets(self)

New fields (3)
  • helpdesk_ticket_count Integer
    compute='_compute_helpdesk_ticket_count'
  • helpdesk_ticket_ids One2many
    related='product_variant_ids.helpdesk_ticket_ids'
  • ticket_active Boolean
    default=True args: 'Available for Helpdesk Tickets'
Public methods (1)
  • action_view_helpdesk_tickets(self, product=None)
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/18.0/helpdesk_product
VERSION
VERSION 1.1.0
CATEGORY
CATEGORYAfter-Sales
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLEYes
AUTHORS
AUTHORSOdoo Community Association (OCA), ForgeFlow
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), ForgeFlow
COMMITTERS
COMMITTERSWeblate, OCA-git-bot, Iván Todorovich, oca-ci, JasminSForgeFlow, David Bañón
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    - product
    - uom
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
This module adds the option to select product in the helpdesk tickets and view tickets related to products.

Code Analysis

Views touched (5)
XML IDNameModelTypeStatus
helpdesk_ticket_view_search helpdesk.ticket.search helpdesk.ticket field Inherits helpdesk_mgmt.helpdesk_ticket_view_search
product_template_search_view_helpdesk product.template.search product.template search Inherits product.product_template_search_view
product_view_template product.template.common.form product.template div Inherits product.product_template_form_view
ticket_view_form helpdesk.ticket.form helpdesk.ticket xpath Inherits helpdesk_mgmt.ticket_view_form
ticket_view_tree helpdesk.ticket.list helpdesk.ticket field Inherits helpdesk_mgmt.ticket_view_tree
Models touched (3)

New fields (1)
  • product_id Many2one → product.product
    comodel_name='product.product' domain=[('ticket_active', '=', True)] string='Product'
Public methods (0)

No public methods.

New fields (2)
  • helpdesk_ticket_count Integer
    compute='_compute_helpdesk_ticket_count'
  • helpdesk_ticket_ids One2many → helpdesk.ticket
    comodel_name='helpdesk.ticket' inverse_name='product_id'
Public methods (1)
  • action_view_helpdesk_tickets(self)

New fields (3)
  • helpdesk_ticket_count Integer
    compute='_compute_helpdesk_ticket_count'
  • helpdesk_ticket_ids One2many
    related='product_variant_ids.helpdesk_ticket_ids'
  • ticket_active Boolean
    default=True args: 'Available for Helpdesk Tickets'
Public methods (1)
  • action_view_helpdesk_tickets(self, product=None)
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/16.0/helpdesk_product
VERSION
VERSION 1.0.1
CATEGORY
CATEGORYAfter-Sales
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLEYes
AUTHORS
AUTHORSOdoo Community Association (OCA), ForgeFlow
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), ForgeFlow
COMMITTERS
COMMITTERSWeblate, OCA-git-bot, oca-ci, MariaBForgeFlow
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 00:53:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
    - product
    - uom
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION

            
        


        
Code Analysis

        
Views touched (5)

        
        

        

            
XML IDNameModelTypeStatus

            
                
                

                    helpdesk_ticket_view_search
                    helpdesk.ticket.search
                    helpdesk.ticket
                    field
                    
                        
                        Inherits helpdesk_mgmt.helpdesk_ticket_view_search
                        
                    
                

                
                

                    product_template_search_view_helpdesk
                    product.template.search
                    product.template
                    search
                    
                        
                        Inherits product.product_template_search_view
                        
                    
                

                
                

                    product_view_template
                    product.template.common.form
                    product.template
                    field
                    
                        
                        Inherits product.product_template_form_view
                        
                    
                

                
                

                    ticket_view_form
                    helpdesk.ticket.form
                    helpdesk.ticket
                    xpath
                    
                        
                        Inherits helpdesk_mgmt.ticket_view_form
                        
                    
                

                
                

                    ticket_view_tree
                    helpdesk.ticket.tree
                    helpdesk.ticket
                    field
                    
                        
                        Inherits helpdesk_mgmt.ticket_view_tree
                        
                    
                

                
            
        

        

        

        
Models touched (2)

        
        

            
            

                

                    
                

                

                    

                        New fields (1)
                        
                        
    
                            
                            
  • 
                                product_id
                                Many2one → product.product
                                
                                
    
                                    
                                    comodel_name='product.product'
                                    
                                    string='Product'
                                    
                                    
                                
    
                                
                            
    • 
                            
                        

                        
                        Public methods (0)
                        
                        
No public methods.

                        
                    

                

            

            
            

                

                    
                

                

                    

                        New fields (1)
                        
                        
    
                            
                            
  • 
                                ticket_active
                                Boolean
                                
                                
    
                                    
                                    
                                    
                                    default=True
                                    
                                    required=True
                                    
                                    args: 'Available for Helpdesk Tickets'
                                
    
                                
                            
    • 
                            
                        

                        
                        Public methods (0)
                        
                        
No public methods.