Helpdesk Motive

helpdesk_motive · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Uncategorized
    Folder size
    0.06 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:42:45
    Authors
    Odoo Community Association (OCA), Open Source Integrators, Konos, Binhex
    Maintainers
    Odoo Community Association (OCA), Open Source Integrators, Konos, Binhex
    Committers
    Weblate, OCA-git-bot, oca-ci, Bhavesh Heliconia
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds a motive field on the helpdesk ticket. The list is
filtered based on the helpdesk team.

    Code Analysis ⓘ

    Views touched (4)
    XML IDNameModelTypeStatus
    helpdesk_ticket_motive_form helpdesk.ticket.motive.form helpdesk.ticket.motive form New
    helpdesk_ticket_motive_tree helpdesk.ticket.motive.tree helpdesk.ticket.motive list New
    view_helpdesk_team_form view.helpdesk_team.form (in helpdesk_motive) helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    view_helpdesk_ticket_motive Add Motive on Helpdesk Ticket helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (3)

    New fields (1)
    • motive_id Many2one → helpdesk.ticket.motive
      compute='_compute_team_user_helpdesk_motive' readonly=False store=True string='Motive' args: 'helpdesk.ticket.motive'
    Public methods (0)

    No public methods.

    New fields (2)
    • name Char
      required=True
    • team_id Many2one → helpdesk.ticket.team
      string='Helpdesk Team' args: 'helpdesk.ticket.team'
    Public methods (0)

    No public methods.

    New fields (1)
    • motive_ids One2many → helpdesk.ticket.motive
      comodel_name='helpdesk.ticket.motive' inverse_name='team_id' string='Motives'
    Public methods (0)

    No public methods.

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    Status
    Open migration PR — not merged yet for this version
    CI status
    checks failing
    Open since
    87 days ago
    Last activity
    86 days ago
    Repository
    OCA/helpdesk
    Pull request
    [19.0][MIG] helpdesk_motive: Migration to 19.0 (#1016)