Module: helpdesk_motive - Odoo Module Metadata

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Helpdesk Motive

helpdesk_motive

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/18.0/helpdesk_motive
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Binhex, Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Binhex, Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Weblate, OCA-git-bot, oca-ci, Bhavesh Heliconia
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - html_editor - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module adds a motive field on the helpdesk ticket. The list is filtered based on the helpdesk team.

Code Analysis

Views touched (4)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_motive_form`	helpdesk.ticket.motive.form	helpdesk.ticket.motive	form	New
`helpdesk_ticket_motive_tree`	helpdesk.ticket.motive.tree	helpdesk.ticket.motive	list	New
`view_helpdesk_team_form`	view.helpdesk_team.form (in helpdesk_motive)	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`view_helpdesk_ticket_motive`	Add Motive on Helpdesk Ticket	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form

Models touched (3)

New fields (1)

motive_id Many2one → helpdesk.ticket.motive
compute='_compute_team_user_helpdesk_motive' readonly=False store=True string='Motive' args: 'helpdesk.ticket.motive'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

New fields (1)

motive_ids One2many → helpdesk.ticket.motive
comodel_name='helpdesk.ticket.motive' inverse_name='team_id' string='Motives'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/16.0/helpdesk_motive
VERSION
VERSION	1.0.2
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Binhex, Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Binhex, Open Source Integrators, Konos
COMMITTERS
COMMITTERS	sbejaoui, Weblate, OCA-git-bot, oca-ci, Adasat Torres de León, Adasat, Nicolas Delbovier
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:53:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (4)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_motive_form`	helpdesk.ticket.motive.form	helpdesk.ticket.motive	form	New
`helpdesk_ticket_motive_tree`	helpdesk.ticket.motive.tree	helpdesk.ticket.motive	tree	New
`view_helpdesk_team_form`	view.helpdesk_team.form (in helpdesk_motive)	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`view_helpdesk_ticket_motive`	Add Motive on Helpdesk Ticket	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form

Models touched (3)

New fields (1)

motive_id Many2one → helpdesk.ticket.motive
compute='_compute_team_user_helpdesk_motive' help='Motive' readonly=False store=True string='Motive' args: 'helpdesk.ticket.motive'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True translate=True
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

New fields (1)

motive_ids One2many → helpdesk.ticket.motive
comodel_name='helpdesk.ticket.motive' inverse_name='team_id' string='Motives'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/15.0/helpdesk_motive
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Binhex, Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Binhex, Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Weblate, oca-ci, Adasat Torres de León, Adasat
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:46:35
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (4)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_motive_form`	helpdesk.ticket.motive.form	helpdesk.ticket.motive	form	New
`helpdesk_ticket_motive_tree`	helpdesk.ticket.motive.tree	helpdesk.ticket.motive	tree	New
`view_helpdesk_team_form`	view.helpdesk_team.form (in helpdesk_motive)	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`view_helpdesk_ticket_motive`	Add Motive on Helpdesk Ticket	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form

Models touched (3)

New fields (1)

motive_id Many2one → helpdesk.ticket.motive
compute='_compute_team_user_helpdesk_motive' help='Motive' readonly=False store=True string='Motive' args: 'helpdesk.ticket.motive'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

New fields (1)

motive_ids One2many → helpdesk.ticket.motive
comodel_name='helpdesk.ticket.motive' inverse_name='team_id' string='Motives'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/14.0/helpdesk_motive
VERSION
VERSION	1.0.3
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Enric Tobella, Lois Rilo, OCA Transbot, oca-travis, Weblate, OCA-git-bot, oca-ci, David Alonso // Solvos
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:41:01
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (4)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_motive_form`	helpdesk.ticket.motive.form	helpdesk.ticket.motive	form	New
`helpdesk_ticket_motive_tree`	helpdesk.ticket.motive.tree	helpdesk.ticket.motive	tree	New
`view_helpdesk_team_form`	view.helpdesk_team.form (in helpdesk_motive)	helpdesk.ticket.team	xpath	Inherits helpdesk_mgmt.view_helpdesk_team_form
`view_helpdesk_ticket_motive`	Add Motive on Helpdesk Ticket	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form

Models touched (3)

New fields (1)

motive_id Many2one → helpdesk.ticket.motive
help='Motive' string='Motive' args: 'helpdesk.ticket.motive'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True args: 'Name'
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

New fields (1)

motive_ids One2many → helpdesk.ticket.motive
comodel_name='helpdesk.ticket.motive' inverse_name='team_id' string='Motives'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/13.0/helpdesk_motive
VERSION
VERSION	1.0.1
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Pedro M. Baeza, GitHub, OCA Transbot, oca-travis, Weblate, OCA-git-bot, Sisco, AntoniRomera
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:34:14
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (3)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_motive_form`	helpdesk.ticket.motive.form	helpdesk.ticket.motive	form	New
`helpdesk_ticket_motive_tree`	helpdesk.ticket.motive.tree	helpdesk.ticket.motive	tree	New
`view_helpdesk_ticket_motive`	Add Motive on Helpdesk Ticket	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form

Models touched (2)

New fields (1)

motive_id Many2one → helpdesk.ticket.motive
help='Motive' string='Motive' args: 'helpdesk.ticket.motive'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True args: 'Name'
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/12.0/helpdesk_motive
VERSION
VERSION	1.0.1
CATEGORY
CATEGORY	Uncategorized
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Odoo Community Association (OCA), Open Source Integrators, Konos
MAINTAINERS
MAINTAINERS	Odoo Community Association (OCA), Open Source Integrators, Konos
COMMITTERS
COMMITTERS	Maxime Chambreuil, GitHub, OCA Transbot, oca-travis, Weblate, OCA-git-bot
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:29:19
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - http_routing
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (3)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_motive_form`	helpdesk.ticket.motive.form	helpdesk.ticket.motive	form	New
`helpdesk_ticket_motive_tree`	helpdesk.ticket.motive.tree	helpdesk.ticket.motive	tree	New
`view_helpdesk_ticket_motive`	Add Motive on Helpdesk Ticket	helpdesk.ticket	field	Inherits helpdesk_mgmt.ticket_view_form

Models touched (2)

New fields (1)

motive_id Many2one → helpdesk.ticket.motive
help='Motive' string='Motive' args: 'helpdesk.ticket.motive'

Public methods (0)

No public methods.

New fields (2)

name Char
required=True args: 'Name'
team_id Many2one → helpdesk.ticket.team
string='Helpdesk Team' args: 'helpdesk.ticket.team'

Public methods (0)

No public methods.

STATUS
STATUS	Open migration PR - not merged yet for this version
REPOSITORY
REPOSITORY	OCA/helpdesk
PULL REQUEST
PULL REQUEST	[19.0][MIG] helpdesk_motive: Migration to 19.0 (#1016)

Helpdesk Motive

Code Analysis

Views touched (4)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.motive New model Model 2 fields 0 methods HelpdeskMotive · Helpdesk Motive

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (4)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.motive New model Model 2 fields 0 methods HelpdeskMotive · Helpdesk Motive

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (4)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.motive New model Model 2 fields 0 methods HelpdeskMotive · Helpdesk Motive

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (4)

Models touched (3)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.motive New model Model 2 fields 0 methods HelpdeskMotive · Helpdesk Motive

helpdesk.ticket.team Extends Model 1 field 0 methods HelpdeskTicketTeam · inherits helpdesk.ticket.team

Code Analysis

Views touched (3)

Models touched (2)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.motive New model Model 2 fields 0 methods HelpdeskMotive · Helpdesk Motive

Code Analysis

Views touched (3)

Models touched (2)

helpdesk.ticket Extends Model 1 field 0 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.motive New model Model 2 fields 0 methods HelpdeskMotive · Helpdesk Motive