Module: helpdesk_mgmtsystem_nonconformity

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Helpdesk Management - Nonconformity

helpdesk_mgmtsystem_nonconformity

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmtsystem_nonconformity
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Tecnativa, Odoo Community Association (OCA)
MAINTAINERS
MAINTAINERS	Tecnativa, Odoo Community Association (OCA)
COMMITTERS
COMMITTERS	Víctor Martínez, Weblate, OCA-git-bot, oca-ci
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:20:06
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt OCA/knowledge: - document_page - document_knowledge OCA/management-system: - mgmtsystem_nonconformity - mgmtsystem_action - mgmtsystem - document_page_procedure odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module allows you to create a nonconformity from a helpdesk ticket, and keeps it linked.

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	field	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`ticket_view_form`	helpdesk.ticket.view.form	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_stage_form`	helpdesk.ticket.stage.form	helpdesk.ticket.stage	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_form
`view_helpdesk_ticket_stage_tree`	helpdesk.ticket.stage.tree	helpdesk.ticket.stage	field	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_tree
`view_mgmtsystem_nonconformity_form`	mgmtsystem.nonconformity.form	mgmtsystem.nonconformity	xpath	Inherits mgmtsystem_nonconformity.view_mgmtsystem_nonconformity_form

Models touched (3)

New fields (1)

nonconformity_id Many2one → mgmtsystem.nonconformity
comodel_name='mgmtsystem.nonconformity' string='Nonconformity'

Public methods (3)

action_nonconformity_create(self)
action_open_nonconformity(self)
write(self, vals)

New fields (1)

nonconformity_stage_id Many2one → mgmtsystem.nonconformity.stage
comodel_name='mgmtsystem.nonconformity.stage' string='Nonconformity Stage'

Public methods (0)

No public methods.

New fields (2)

ticket_count Integer
compute='_compute_ticket_count'
ticket_ids One2many → helpdesk.ticket
comodel_name='helpdesk.ticket' inverse_name='nonconformity_id' string='Tickets'

Public methods (1)

write(self, vals)

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/15.0/helpdesk_mgmtsystem_nonconformity
VERSION
VERSION	1.0.0
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Tecnativa, Odoo Community Association (OCA)
MAINTAINERS
MAINTAINERS	Tecnativa, Odoo Community Association (OCA)
COMMITTERS
COMMITTERS	Víctor Martínez, Weblate, OCA-git-bot, oca-ci
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:46:35
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt OCA/knowledge: - document_page - knowledge OCA/management-system: - mgmtsystem_nonconformity - mgmtsystem_action - mgmtsystem - document_page_procedure odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	field	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`ticket_view_form`	helpdesk.ticket.view.form	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_stage_form`	helpdesk.ticket.stage.form	helpdesk.ticket.stage	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_form
`view_helpdesk_ticket_stage_tree`	helpdesk.ticket.stage.tree	helpdesk.ticket.stage	field	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_tree
`view_mgmtsystem_nonconformity_form`	mgmtsystem.nonconformity.form	mgmtsystem.nonconformity	xpath	Inherits mgmtsystem_nonconformity.view_mgmtsystem_nonconformity_form

Models touched (3)

New fields (1)

nonconformity_id Many2one → mgmtsystem.nonconformity
comodel_name='mgmtsystem.nonconformity' string='Nonconformity'

Public methods (3)

action_nonconformity_create(self)
action_open_nonconformity(self)
write(self, vals)

New fields (1)

nonconformity_stage_id Many2one → mgmtsystem.nonconformity.stage
comodel_name='mgmtsystem.nonconformity.stage' string='Nonconformity Stage'

Public methods (0)

No public methods.

New fields (2)

ticket_count Integer
compute='_compute_ticket_count'
ticket_ids One2many → helpdesk.ticket
comodel_name='helpdesk.ticket' inverse_name='nonconformity_id' string='Tickets'

Public methods (1)

write(self, vals)

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/13.0/helpdesk_mgmtsystem_nonconformity
VERSION
VERSION	1.0.1
CATEGORY
CATEGORY	After-Sales
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	No
AUTHORS
AUTHORS	Tecnativa, Odoo Community Association (OCA)
MAINTAINERS
MAINTAINERS	Tecnativa, Odoo Community Association (OCA)
COMMITTERS
COMMITTERS	Víctor Martínez, oca-travis, OCA-git-bot
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:34:14
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt OCA/knowledge: - document_page - knowledge OCA/management-system: - mgmtsystem_nonconformity - mgmtsystem_action - mgmtsystem - document_page_procedure odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (5)

XML ID	Name	Model	Type	Status
`helpdesk_ticket_view_search`	helpdesk.ticket.view.search	helpdesk.ticket	field	Inherits helpdesk_mgmt.helpdesk_ticket_view_search
`ticket_view_form`	helpdesk.ticket.view.form	helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_stage_form`	helpdesk.ticket.stage.form	helpdesk.ticket.stage	xpath	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_form
`view_helpdesk_ticket_stage_tree`	helpdesk.ticket.stage.tree	helpdesk.ticket.stage	field	Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_tree
`view_mgmtsystem_nonconformity_form`	mgmtsystem.nonconformity.form	mgmtsystem.nonconformity	xpath	Inherits mgmtsystem_nonconformity.view_mgmtsystem_nonconformity_form

Models touched (3)

New fields (1)

nonconformity_id Many2one → mgmtsystem.nonconformity
comodel_name='mgmtsystem.nonconformity' string='Nonconformity'

Public methods (3)

action_nonconformity_create(self)
action_open_nonconformity(self)
write(self, vals)

New fields (1)

nonconformity_stage_id Many2one → mgmtsystem.nonconformity.stage
comodel_name='mgmtsystem.nonconformity.stage' string='Nonconformity Stage'

Public methods (0)

No public methods.

New fields (2)

ticket_count Integer
compute='_compute_ticket_count' string='Ticket Count'
ticket_ids One2many → helpdesk.ticket
comodel_name='helpdesk.ticket' inverse_name='nonconformity_id' string='Tickets'

Public methods (1)

write(self, vals)

Helpdesk Management - Nonconformity

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.ticket Extends Model 1 field 3 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.stage Extends Model 1 field 0 methods HelpdeskTicketStage · inherits helpdesk.ticket.stage

mgmtsystem.nonconformity Extends Model 2 fields 1 method MgmtsystemNonconformity · inherits mgmtsystem.nonconformity

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.ticket Extends Model 1 field 3 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.stage Extends Model 1 field 0 methods HelpdeskTicketStage · inherits helpdesk.ticket.stage

mgmtsystem.nonconformity Extends Model 2 fields 1 method MgmtsystemNonconformity · inherits mgmtsystem.nonconformity

Code Analysis

Views touched (5)

Models touched (3)

helpdesk.ticket Extends Model 1 field 3 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.stage Extends Model 1 field 0 methods HelpdeskTicketStage · inherits helpdesk.ticket.stage

mgmtsystem.nonconformity Extends Model 2 fields 1 method MgmtsystemNonconformity · inherits mgmtsystem.nonconformity