Helpdesk Management - Nonconformity

helpdesk_mgmtsystem_nonconformity · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    After-Sales
    Folder size
    0.04 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:22:52
    Authors
    Odoo Community Association (OCA), Tecnativa
    Maintainers
    Odoo Community Association (OCA), Tecnativa
    Committers
    Víctor Martínez, Weblate, OCA-git-bot, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    OCA/knowledge:
    - document_page
    - document_knowledge
    OCA/management-system:
    - mgmtsystem_nonconformity
    - mgmtsystem_action
    - mgmtsystem
    - document_page_procedure
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module allows you to create a nonconformity from a helpdesk ticket,
and keeps it linked.

    Code Analysis ⓘ

    Views touched (5)
    XML IDNameModelTypeStatus
    helpdesk_ticket_view_search helpdesk.ticket.view.search helpdesk.ticket search Inherits helpdesk_mgmt.helpdesk_ticket_view_search
    ticket_view_form helpdesk.ticket.view.form helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_helpdesk_ticket_stage_form helpdesk.ticket.stage.form helpdesk.ticket.stage form Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_form
    view_helpdesk_ticket_stage_tree helpdesk.ticket.stage.tree helpdesk.ticket.stage tree Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_tree
    view_mgmtsystem_nonconformity_form mgmtsystem.nonconformity.form mgmtsystem.nonconformity form Inherits mgmtsystem_nonconformity.view_mgmtsystem_nonconformity_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (3)

    New fields (1)
    • nonconformity_id Many2one → mgmtsystem.nonconformity
      comodel_name='mgmtsystem.nonconformity' string='Nonconformity'
    Public methods (3)
    • action_nonconformity_create(self)
    • action_open_nonconformity(self)
    • write(self, vals)

    New fields (1)
    • nonconformity_stage_id Many2one → mgmtsystem.nonconformity.stage
      comodel_name='mgmtsystem.nonconformity.stage' string='Nonconformity Stage'
    Public methods (0)

    No public methods.

    New fields (2)
    • ticket_count Integer
      compute='_compute_ticket_count'
    • ticket_ids One2many → helpdesk.ticket
      comodel_name='helpdesk.ticket' inverse_name='nonconformity_id' string='Tickets'
    Public methods (1)
    • write(self, vals)

    Loading…

    Loading…