Helpdesk Management Template

helpdesk_mgmt_template
REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_template
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYUncategorized
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), Cetmix OÜ
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), Cetmix OÜ
COMMITTERS
COMMITTERSDon Kendall, oca-ci
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
The module adds the following features:

- Pre-configure ticket description template based on it's category

Code Analysis

Views touched (4)
XML IDNameModelTypeStatus
ticket_view_form helpdesk.ticket.view.form helpdesk.ticket field Inherits helpdesk_mgmt.ticket_view_form
view_helpdesk_category_form view.helpdesk_category.form helpdesk.ticket.category field Inherits helpdesk_mgmt.view_helpdesk_category_form
view_helpdesk_category_tree view.helpdesk_category.tree helpdesk.ticket.category xpath Inherits helpdesk_mgmt.view_helpdesk_category_tree
view_helpdesk_team_form view.helpdesk_team.form helpdesk.ticket.team group Inherits helpdesk_mgmt.view_helpdesk_team_form
Models touched (2)

New fields (2)
  • description Html
    compute='_compute_description' readonly=False store=True
  • helpdesk_ticket_category_ids Many2many → helpdesk.ticket.category
    compute='_compute_helpdesk_ticket_category' args: 'helpdesk.ticket.category'
Public methods (1)
  • copy(self, default=None)

New fields (1)
  • template_description Html
    sanitize_style=True
Public methods (0)

No public methods.

REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_template
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYUncategorized
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), Cetmix OÜ
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), Cetmix OÜ
COMMITTERS
COMMITTERSOCA-git-bot, oca-ci, CristianoMafraJunior
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 19:20:06
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION
The module adds the following features:

- Pre-configure ticket description template based on it's category

Code Analysis

Views touched (4)
XML IDNameModelTypeStatus
ticket_view_form helpdesk.ticket.view.form helpdesk.ticket field Inherits helpdesk_mgmt.ticket_view_form
view_helpdesk_category_form view.helpdesk_category.form helpdesk.ticket.category field Inherits helpdesk_mgmt.view_helpdesk_category_form
view_helpdesk_category_tree view.helpdesk_category.tree helpdesk.ticket.category xpath Inherits helpdesk_mgmt.view_helpdesk_category_tree
view_helpdesk_team_form view.helpdesk_team.form helpdesk.ticket.team group Inherits helpdesk_mgmt.view_helpdesk_team_form
Models touched (2)

New fields (2)
  • description Html
    compute='_compute_description' readonly=False store=True
  • helpdesk_ticket_category_ids Many2many → helpdesk.ticket.category
    compute='_compute_helpdesk_ticket_category' args: 'helpdesk.ticket.category'
Public methods (1)
  • copy(self, default=None)

New fields (1)
  • template_description Html
    sanitize_style=True
Public methods (0)

No public methods.

REPOSITORY
REPOSITORYOCA/helpdesk
GIT
GIThttps://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDERhttps://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_template
VERSION
VERSION 1.0.0
CATEGORY
CATEGORYUncategorized
LICENSE
LICENSEAGPL-3
APPLICATION
APPLICATIONNo
AUTO-INSTALLABLE
AUTO-INSTALLABLENo
AUTHORS
AUTHORSOdoo Community Association (OCA), Cetmix OÜ
MAINTAINERS
MAINTAINERSOdoo Community Association (OCA), Cetmix OÜ
COMMITTERS
COMMITTERSWeblate, OCA-git-bot, oca-ci, Ivan Sokolov
WEBSITE
WEBSITEhttps://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE2026-07-06 00:53:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES OCA/helpdesk:
    - helpdesk_mgmt
odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES Not have
DESCRIPTION
DESCRIPTION

            
        


        
Code Analysis

        
Views touched (4)

        
        

        

            
XML IDNameModelTypeStatus

            
                
                

                    ticket_view_form
                    helpdesk.ticket.view.form
                    helpdesk.ticket
                    field
                    
                        
                        Inherits helpdesk_mgmt.ticket_view_form
                        
                    
                

                
                

                    view_helpdesk_category_form
                    view.helpdesk_category.form
                    helpdesk.ticket.category
                    field
                    
                        
                        Inherits helpdesk_mgmt.view_helpdesk_category_form
                        
                    
                

                
                

                    view_helpdesk_category_tree
                    view.helpdesk_category.tree
                    helpdesk.ticket.category
                    xpath
                    
                        
                        Inherits helpdesk_mgmt.view_helpdesk_category_tree
                        
                    
                

                
                

                    view_helpdesk_team_form
                    view.helpdesk_team.form
                    helpdesk.ticket.team
                    group
                    
                        
                        Inherits helpdesk_mgmt.view_helpdesk_team_form
                        
                    
                

                
            
        

        

        

        
Models touched (2)

        
        

            
            

                

                    
                

                

                    

                        New fields (2)
                        
                        
    
                            
                            
  • 
                                description
                                Html
                                
                                
    
                                    
                                    compute='_compute_description'
                                    
                                    readonly=False
                                    
                                    store=True
                                    
                                    
                                
    
                                
                            
    • 
                            
                            
  • 
                                helpdesk_ticket_category_ids
                                Many2many → helpdesk.ticket.category
                                
                                
    
                                    
                                    
                                    
                                    compute='_compute_helpdesk_ticket_category'
                                    
                                    args: 'helpdesk.ticket.category'
                                
    
                                
                            
    • 
                            
                        

                        
                        Public methods (1)
                        
                        
    
                            
                            
  • 
                                copy(self, default=None)
                                
                                
                            
    • 
                            
                        

                        
                    

                

            

            
            

                

                    
                

                

                    

                        New fields (1)
                        
                        
    
                            
                            
  • 
                                template_description
                                Html
                                
                                
    
                                    
                                    sanitize_style=True
                                    
                                    
                                
    
                                
                            
    • 
                            
                        

                        
                        Public methods (0)
                        
                        
No public methods.