Helpdesk Management Template

helpdesk_mgmt_template · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Uncategorized
    Folder size
    0.04 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:42:45
    Authors
    Odoo Community Association (OCA), Cetmix OÜ
    Maintainers
    Odoo Community Association (OCA), Cetmix OÜ
    Committers
    Don Kendall, Weblate, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    The module adds the following features:

- Pre-configure ticket description template based on it's category

    Code Analysis ⓘ

    Views touched (4)
    XML IDNameModelTypeStatus
    ticket_view_form helpdesk.ticket.view.form helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_helpdesk_category_form view.helpdesk_category.form helpdesk.ticket.category form Inherits helpdesk_mgmt.view_helpdesk_category_form
    view_helpdesk_category_tree view.helpdesk_category.tree helpdesk.ticket.category tree Inherits helpdesk_mgmt.view_helpdesk_category_tree
    view_helpdesk_team_form view.helpdesk_team.form helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (2)
    • description Html
      compute='_compute_description' readonly=False store=True
    • helpdesk_ticket_category_ids Many2many → helpdesk.ticket.category
      compute='_compute_helpdesk_ticket_category' args: 'helpdesk.ticket.category'
    Public methods (1)
    • copy(self, default=None)

    New fields (1)
    • template_description Html
      sanitize_style=True
    Public methods (0)

    No public methods.

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