Helpdesk Ticket Stage Validation

helpdesk_mgmt_stage_validation · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    After-Sales
    Folder size
    0.04 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:42:45
    Authors
    Camptocamp, Odoo Community Association (OCA)
    Maintainers
    Camptocamp, Odoo Community Association (OCA)
    Committers
    Vincent Van Rossem, Weblate, OCA-git-bot, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    As the stage of a helpdesk ticket document progresses, it may be
important for specific fields of the document be completed.

For example, when a helpdesk ticket enters the 'Complete' stage, the
fields for 'Actual End Date' and/or 'Resolution Notes' should be set.

This module allows you to raise a Validation Error if the designated
fields are not set when moving to a new stage. Since stages can be used
for helpdesk ticket, workers, locations, or equipments, this logic is
available to be applied to each document type.

    Code Analysis ⓘ

    Views touched (1)
    XML IDNameModelTypeStatus
    view_helpdesk_ticket_stage_form helpdesk.ticket.stage form Inherits helpdesk_mgmt.view_helpdesk_ticket_stage_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (0)

    No new fields.

    Public methods (0)

    No public methods.

    New fields (1)
    • validate_field_ids Many2many → ir.model.fields
      domain=[('model', '=', 'helpdesk.ticket')] help='Select fields which must be set on the document in this stage' string='Fields to Validate' args: 'ir.model.fields'
    Public methods (0)

    No public methods.

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    Status
    Open migration PR — not merged yet for this version
    CI status
    checks failing
    Open since
    87 days ago
    Last activity
    84 days ago
    Repository
    OCA/helpdesk
    Pull request
    [19.0][MIG] helpdesk_mgmt_stage_validation: Migration to 19.0 (#1014)