Helpdesk Solution

helpdesk_mgmt_solution · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Helpdesk
    Folder size
    0.04 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 07:24:57
    Authors
    Odoo Community Association (OCA), Sirum GmbH, Elego Software Solutions GmbH
    Maintainers
    Odoo Community Association (OCA), Sirum GmbH, Elego Software Solutions GmbH
    Committers
    OCA-git-bot, oca-travis, Yu Weng
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - http_routing
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    
    
    

    


    

    Code Analysis ⓘ
    

    Views touched (6)
    


    

    
    
    XML IDNameModelTypeStatus
    
    
        
        
    
            view_helpdesk_solution_form
            view.helpdesk.solution.form
            helpdesk.solution
            form
            
                
                New
                
            
        
    
        
        
    
            view_helpdesk_solution_search
            view.helpdesk.solution.search
            helpdesk.solution
            search
            
                
                New
                
            
        
    
        
        
    
            view_helpdesk_solution_tree
            helpdesk.solution.tree
            helpdesk.solution
            tree
            
                
                New
                
            
        
    
        
        
    
            view_helpdesk_solution_tree_no_create
            helpdesk.solution.tree.no.create
            helpdesk.solution
            tree
            
                
                New
                
            
        
    
        
        
    
            view_helpdesk_solution_wizard_form
            view.create.helpdesk.solution.form
            helpdesk.solution.wizard
            form
            
                
                New
                
            
        
    
        
        
    
            view_helpdesk_ticket_form_inherit_solution
            view.helpdesk.ticket.form.inherit.solution
            helpdesk.ticket
            form
            
                
                Inherits helpdesk_mgmt.ticket_view_form
                
            
        
    
        
        

    

    



    HTTP endpoints (0)
    


    No HTTP endpoints found for this module.
    



    Models touched (3)
    


    
    
    
    
        
    
            
        
    
        
    
            
    
                New fields (3)
                
                
      
                    
                    
    • 
                        description
                        Text
                        
                    
      • 
                    
                    
    • 
                        tag_ids
                        Many2many → helpdesk.ticket.tag
                        
                        
      
                            
                            comodel_name='helpdesk.ticket.tag'
                            
                            
                        
      
                        
                    
      • 
                    
                    
    • 
                        title
                        Char
                        
                    
      • 
                    
                
    
                
                Public methods (0)
                
                
    No public methods.
    
                
            
    
        
    
    
    
    
    
    
        
    
            
        
    
        
    
            
    
                New fields (6)
                
                
      
                    
                    
    • 
                        description
                        Text
                        
                    
      • 
                    
                    
    • 
                        hide_solutions
                        Boolean
                        
                        
      
                            
                            default=True
                            
                            help='Hide solutions of the current ticket'
                            
                            
                        
      
                        
                    
      • 
                    
                    
    • 
                        solution_ids
                        Many2many → helpdesk.solution
                        
                        
      
                            
                            comodel_name='helpdesk.solution'
                            
                            
                        
      
                        
                    
      • 
                    
                    
    • 
                        tag_ids
                        Many2many → helpdesk.ticket.tag
                        
                        
      
                            
                            comodel_name='helpdesk.ticket.tag'
                            
                            
                        
      
                        
                    
      • 
                    
                    
    • 
                        ticket_id
                        Many2one → helpdesk.ticket
                        
                        
      
                            
                            comodel_name='helpdesk.ticket'
                            
                            
                        
      
                        
                    
      • 
                    
                    
    • 
                        title
                        Char
                        
                    
      • 
                    
                
    
                
                Public methods (4)
                
                
      
                    
                    
    • 
                        add_solution_to_ticket(self)
                        
                        
                    
      • 
                    
                    
    • 
                        create_solution(self)
                        
                        
                    
      • 
                    
                    
    • 
                        remove_solution_from_ticket(self)
                        
                        
                    
      • 
                    
                    
    • 
                        search_solution(self)
                        
                        
                    
      • 
                    
                
    
                
            
    
        
    
    
    
    
    
    
        
    
            
        
    
        
    
            
    
                New fields (2)
                
                
      
                    
                    
    • 
                        solution_count
                        Integer
                        
                        
      
                            
                            compute='_compute_solution_count'
                            
                            store=True
                            
                            
                        
      
                        
                    
      • 
                    
                    
    • 
                        solution_ids
                        Many2many → helpdesk.solution
                        
                        
      
                            
                            comodel_name='helpdesk.solution'
                            
                            
                        
      
                        
                    
      • 
                    
                
    
                
                Public methods (3)
                
                
      
                    
                    
    • 
                        button_create_solution(self)
                        
                        
                    
      • 
                    
                    
    • 
                        button_search_solution(self)
                        
                        
                    
      • 
                    
                    
    • 
                        button_solutions(self)
                        
                        
                    
      •