| REPOSITORY | |
|---|---|
| REPOSITORY | OCA/helpdesk |
| GIT | |
| GIT | https://github.com/OCA/helpdesk.git |
| GIT FOLDER | |
| GIT FOLDER | https://github.com/OCA/helpdesk/tree/11.0/helpdesk_mgmt_solution |
| VERSION | |
| VERSION | 1.0.0 |
| CATEGORY | |
| CATEGORY | Helpdesk |
| LICENSE | |
| LICENSE | AGPL-3 |
| APPLICATION | |
| APPLICATION | No |
| AUTO-INSTALLABLE | |
| AUTO-INSTALLABLE | No |
| AUTHORS | |
| AUTHORS | Odoo Community Association (OCA), Sirum GmbH, Elego Software Solutions GmbH |
| MAINTAINERS | |
| MAINTAINERS | Odoo Community Association (OCA), Sirum GmbH, Elego Software Solutions GmbH |
| COMMITTERS | |
| COMMITTERS | oca-travis, OCA-git-bot, Yu Weng |
| WEBSITE | |
| WEBSITE | https://github.com/OCA/helpdesk |
| LAST TRACKING UPDATE | |
| LAST TRACKING UPDATE | 2026-07-06 00:23:58 |
| ODOO DEPENDENCIES | |
| ODOO DEPENDENCIES |
OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - base_setup - web - bus - web_tour - portal - http_routing |
| PYTHON DEPENDENCIES | |
| PYTHON DEPENDENCIES | Not have |
| SYSTEM DEPENDENCIES | |
| SYSTEM DEPENDENCIES | Not have |
| DESCRIPTION | |
| DESCRIPTION | |
| XML ID | Name | Model | Type | Status |
|---|---|---|---|---|
view_helpdesk_solution_form |
view.helpdesk.solution.form | helpdesk.solution | form | New |
view_helpdesk_solution_search |
view.helpdesk.solution.search | helpdesk.solution | search | New |
view_helpdesk_solution_tree |
helpdesk.solution.tree | helpdesk.solution | tree | New |
view_helpdesk_solution_tree_no_create |
helpdesk.solution.tree.no.create | helpdesk.solution | tree | New |
view_helpdesk_solution_wizard_form |
view.create.helpdesk.solution.form | helpdesk.solution.wizard | form | New |
view_helpdesk_ticket_form_inherit_solution |
view.helpdesk.ticket.form.inherit.solution | helpdesk.ticket | button | Inherits helpdesk_mgmt.ticket_view_form |
description
Text
tag_ids
Many2many → helpdesk.ticket.tag
comodel_name='helpdesk.ticket.tag'
title
Char
No public methods.
description
Text
hide_solutions
Boolean
default=True
help='Hide solutions of the current ticket'
solution_ids
Many2many → helpdesk.solution
comodel_name='helpdesk.solution'
tag_ids
Many2many → helpdesk.ticket.tag
comodel_name='helpdesk.ticket.tag'
ticket_id
Many2one → helpdesk.ticket
comodel_name='helpdesk.ticket'
title
Char
add_solution_to_ticket(self)
create_solution(self)
remove_solution_from_ticket(self)
search_solution(self)
solution_count
Integer
compute='_compute_solution_count'
store=True
solution_ids
Many2many → helpdesk.solution
comodel_name='helpdesk.solution'
button_create_solution(self)
button_search_solution(self)
button_solutions(self)