Helpdesk Sale Order

helpdesk_mgmt_sale · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    2.1.1
    Category
    Sales Management
    Folder size
    0.11 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    Yes
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:42:45
    Authors
    Odoo Community Association (OCA), Tecnativa
    Maintainers
    Odoo Community Association (OCA), Tecnativa
    Committers
    Víctor Martínez, Vincent Van Rossem, Weblate, OCA-git-bot, oca-ci, eduezerouali-tecnativa, David Bañón, Bhavesh Heliconia
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    - sale
    - sales_team
    - account_payment
    - account
    - onboarding
    - product
    - uom
    - analytic
    - digest
    - resource
    - payment
    - utm
    Python dependencies
    None
    System dependencies
    None
    Required by
    agreement_helpdesk_mgmt_sale, helpdesk_mgmt_sale_project
    Description
    This module extends the Helpdesk functionality in Odoo to allow an
integration between Helpdesk tickets and sales orders. A ticket can have
several sales orders associated with it, which in turn will have the
ticket associated with it, allowing tickets and sales to be related.

    Code Analysis ⓘ

    Views touched (3)
    XML IDNameModelTypeStatus
    ticket_view_form helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_helpdesk_ticket_link_sale_order_wizard helpdesk.ticket.link.sale.order.wizard.form helpdesk.ticket.link.sale.order.wizard form New
    view_order_form sale.order form Inherits sale.view_order_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (3)

    New fields (2)
    • sale_order_ids Many2many → sale.order
      string='Sales orders' args: 'sale.order'
    • so_count Integer
      compute='_compute_so_count' string='Sale Order Count'
    Public methods (2)
    • action_open_link_sale_order(self)
    • action_view_sale_orders(self)
      Returns action to view sale orders related to this ticket.

    New fields (4)
    • commercial_partner_id Many2one → res.partner
      readonly=True args: 'res.partner'
    • sale_orders_ids Many2many → sale.order
      domain="[ ('partner_id.commercial_partner_id', '=', commercial_partner_id), ('id', 'not in', ticket_sale_order_ids)]" required=True args: 'sale.order'
    • ticket_id Many2one → helpdesk.ticket
      readonly=True required=True args: 'helpdesk.ticket'
    • ticket_sale_order_ids Many2many → sale.order
      readonly=True related='ticket_id.sale_order_ids' string='Ticket sales orders' args: 'sale.order'
    Public methods (1)
    • action_confirm(self)

    New fields (2)
    • ticket_count Integer
      compute='_compute_ticket_count' string='Tickets Count'
    • ticket_ids Many2many → helpdesk.ticket
      args: 'helpdesk.ticket'
    Public methods (0)

    No public methods.

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