Module: helpdesk_mgmt_sale - Odoo Module Metadata

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Helpdesk Sale Order

helpdesk_mgmt_sale

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_sale
VERSION
VERSION	2.1.1
CATEGORY
CATEGORY	Sales Management
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	Yes
AUTHORS
AUTHORS	Tecnativa, Odoo Community Association (OCA)
MAINTAINERS
MAINTAINERS	Tecnativa, Odoo Community Association (OCA)
COMMITTERS
COMMITTERS	Víctor Martínez, Weblate, OCA-git-bot, oca-ci, Vincent Van Rossem, eduezerouali-tecnativa, David Bañón, Bhavesh Heliconia
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:30:13
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - html_editor - portal - web_editor - http_routing - auth_signup - sale - sales_team - account_payment - account - onboarding - product - uom - analytic - digest - resource - payment - utm
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module extends the Helpdesk functionality in Odoo to allow an integration between Helpdesk tickets and sales orders. A ticket can have several sales orders associated with it, which in turn will have the ticket associated with it, allowing tickets and sales to be related.

Code Analysis

Views touched (3)

XML ID	Name	Model	Type	Status
`ticket_view_form`		helpdesk.ticket	header	Inherits helpdesk_mgmt.ticket_view_form
`view_helpdesk_ticket_link_sale_order_wizard`	helpdesk.ticket.link.sale.order.wizard.form	helpdesk.ticket.link.sale.order.wizard	form	New
`view_order_form`		sale.order	xpath	Inherits sale.view_order_form

Models touched (3)

New fields (2)

sale_order_ids Many2many → sale.order
string='Sales orders' args: 'sale.order'
so_count Integer
compute='_compute_so_count' string='Sale Order Count'

Public methods (2)

action_open_link_sale_order(self)
action_view_sale_orders(self)
Returns action to view sale orders related to this ticket.

New fields (4)

commercial_partner_id Many2one → res.partner
readonly=True args: 'res.partner'
sale_orders_ids Many2many → sale.order
domain="[ ('partner_id.commercial_partner_id', '=', commercial_partner_id), ('id', 'not in', ticket_sale_order_ids)]" required=True args: 'sale.order'
ticket_id Many2one → helpdesk.ticket
readonly=True required=True args: 'helpdesk.ticket'
ticket_sale_order_ids Many2many → sale.order
readonly=True related='ticket_id.sale_order_ids' string='Ticket sales orders' args: 'sale.order'

Public methods (1)

action_confirm(self)

New fields (2)

ticket_count Integer
compute='_compute_ticket_count' string='Tickets Count'
ticket_ids Many2many → helpdesk.ticket
args: 'helpdesk.ticket'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_sale
VERSION
VERSION	1.0.2
CATEGORY
CATEGORY	Sales Management
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	Yes
AUTHORS
AUTHORS	Tecnativa, Odoo Community Association (OCA)
MAINTAINERS
MAINTAINERS	Tecnativa, Odoo Community Association (OCA)
COMMITTERS
COMMITTERS	Enric Tobella, Víctor Martínez, Weblate, OCA-git-bot, oca-ci, eduezerouali-tecnativa
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 19:20:06
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - sale - sales_team - account_payment - account - onboarding - product - uom - analytic - digest - resource - payment - utm
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION	This module extends the Helpdesk functionality in Odoo to allow an integration between Helpdesk tickets and sales orders. A ticket can have several sales orders associated with it, which in turn will have the ticket associated with it, allowing tickets and sales to be related.

Code Analysis

Views touched (2)

XML ID	Name	Model	Type	Status
`ticket_view_form`		helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`view_order_form`		sale.order	xpath	Inherits sale.view_order_form

Models touched (2)

New fields (2)

sale_order_ids Many2many → sale.order
args: 'sale.order'
so_count Integer
compute='_compute_so_count' store=True string='Sale Order Count'

Public methods (1)

action_view_sale_orders(self)
Returns action to view sale orders related to this ticket.

New fields (2)

ticket_count Integer
compute='_compute_ticket_count' store=True string='Tickets Count'
ticket_ids Many2many → helpdesk.ticket
args: 'helpdesk.ticket'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_sale
VERSION
VERSION	1.0.1
CATEGORY
CATEGORY	Sales Management
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	Yes
AUTHORS
AUTHORS	Tecnativa, Odoo Community Association (OCA)
MAINTAINERS
MAINTAINERS	Tecnativa, Odoo Community Association (OCA)
COMMITTERS
COMMITTERS	Víctor Martínez, Weblate, OCA-git-bot, oca-ci, eduezerouali-tecnativa
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:53:48
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - sale - sales_team - account_payment - account - product - uom - analytic - digest - resource - payment - utm
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (2)

XML ID	Name	Model	Type	Status
`ticket_view_form`		helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`view_order_form`		sale.order	xpath	Inherits sale.view_order_form

Models touched (2)

New fields (2)

sale_order_ids Many2many → sale.order
args: 'sale.order'
so_count Integer
compute='_compute_so_count' store=True string='Sale Order Count'

Public methods (1)

action_view_sale_orders(self)
Returns action to view sale orders related to this ticket.

New fields (2)

ticket_count Integer
compute='_compute_ticket_count' store=True string='Tickets Count'
ticket_ids Many2many → helpdesk.ticket
args: 'helpdesk.ticket'

Public methods (0)

No public methods.

REPOSITORY
REPOSITORY	OCA/helpdesk
GIT
GIT	https://github.com/OCA/helpdesk.git
GIT FOLDER
GIT FOLDER	https://github.com/OCA/helpdesk/tree/15.0/helpdesk_mgmt_sale
VERSION
VERSION	2.1.0
CATEGORY
CATEGORY	Sales Management
LICENSE
LICENSE	AGPL-3
APPLICATION
APPLICATION	No
AUTO-INSTALLABLE
AUTO-INSTALLABLE	Yes
AUTHORS
AUTHORS	Tecnativa, Odoo Community Association (OCA)
MAINTAINERS
MAINTAINERS	Tecnativa, Odoo Community Association (OCA)
COMMITTERS
COMMITTERS	Weblate, OCA-git-bot, oca-ci, pilarvargas-tecnativa
WEBSITE
WEBSITE	https://github.com/OCA/helpdesk
LAST TRACKING UPDATE
LAST TRACKING UPDATE	2026-07-06 00:46:35
ODOO DEPENDENCIES
ODOO DEPENDENCIES	OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - mail - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup - sale - sales_team - payment - account - product - uom - analytic - digest - resource - utm
PYTHON DEPENDENCIES
PYTHON DEPENDENCIES	Not have
SYSTEM DEPENDENCIES
SYSTEM DEPENDENCIES	Not have
DESCRIPTION
DESCRIPTION

Code Analysis

Views touched (2)

XML ID	Name	Model	Type	Status
`ticket_view_form`		helpdesk.ticket	xpath	Inherits helpdesk_mgmt.ticket_view_form
`view_order_form`		sale.order	xpath	Inherits sale.view_order_form

Models touched (2)

New fields (2)

sale_order_ids Many2many → sale.order
args: 'sale.order'
so_count Integer
compute='_compute_so_count' store=True string='Sale Order Count'

Public methods (1)

action_view_sale_orders(self)
Returns action to view sale orders related to this ticket.

New fields (2)

ticket_count Integer
compute='_compute_ticket_count' store=True string='Tickets Count'
ticket_ids Many2many → helpdesk.ticket
args: 'helpdesk.ticket'

Public methods (0)

No public methods.

Helpdesk Sale Order

Code Analysis

Views touched (3)

Models touched (3)

helpdesk.ticket Extends Model 2 fields 2 methods HelpdeskTicket · inherits helpdesk.ticket

helpdesk.ticket.link.sale.order.wizard New model TransientModel 4 fields 1 method HelpdeskTicketLinkSaleOrderWizard · Link Sale Orders to Helpdesk Ticket

sale.order Extends Model 2 fields 0 methods SaleOrder · inherits sale.order

Code Analysis

Views touched (2)

Models touched (2)

helpdesk.ticket Extends Model 2 fields 1 method HelpdeskTicket · inherits helpdesk.ticket

sale.order Extends Model 2 fields 0 methods SaleOrder · inherits sale.order

Code Analysis

Views touched (2)

Models touched (2)

helpdesk.ticket Extends Model 2 fields 1 method HelpdeskTicket · inherits helpdesk.ticket

sale.order Extends Model 2 fields 0 methods SaleOrder · inherits sale.order

Code Analysis

Views touched (2)

Models touched (2)

helpdesk.ticket Extends Model 2 fields 1 method HelpdeskTicket · inherits helpdesk.ticket

sale.order Extends Model 2 fields 0 methods SaleOrder · inherits sale.order