| REPOSITORY | |
|---|---|
| REPOSITORY | OCA/helpdesk |
| GIT | |
| GIT | https://github.com/OCA/helpdesk.git |
| GIT FOLDER | |
| GIT FOLDER | https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_merge |
| VERSION | |
| VERSION | 1.0.2 |
| CATEGORY | |
| CATEGORY | After-Sales |
| LICENSE | |
| LICENSE | AGPL-3 |
| APPLICATION | |
| APPLICATION | No |
| AUTO-INSTALLABLE | |
| AUTO-INSTALLABLE | No |
| AUTHORS | |
| AUTHORS | Odoo Community Association (OCA), Onestein |
| MAINTAINERS | |
| MAINTAINERS | Odoo Community Association (OCA), Onestein |
| COMMITTERS | |
| COMMITTERS | Carlos Lopez, Weblate, OCA-git-bot, oca-ci, Luis Rodriguez, Bhavesh Heliconia |
| WEBSITE | |
| WEBSITE | https://github.com/OCA/helpdesk |
| LAST TRACKING UPDATE | |
| LAST TRACKING UPDATE | 2026-07-06 19:30:13 |
| ODOO DEPENDENCIES | |
| ODOO DEPENDENCIES |
OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - base_setup - web - bus - web_tour - html_editor - portal - web_editor - http_routing - auth_signup |
| PYTHON DEPENDENCIES | |
| PYTHON DEPENDENCIES | Not have |
| SYSTEM DEPENDENCIES | |
| SYSTEM DEPENDENCIES | Not have |
| DESCRIPTION | |
| DESCRIPTION | This module adds a wizard to merge helpdesk tickets. A wizard that can be called from tree view of helpdesk ticket. |
| XML ID | Name | Model | Type | Status |
|---|---|---|---|---|
helpdesk_ticket_merge_view_form |
helpdesk.ticket.merge.form | helpdesk.ticket.merge | form | New |
create_new_ticket
Boolean
string='Create a new ticket'
dst_helpdesk_team_id
Many2one → helpdesk.ticket.team
string='Destination Helpdesk Team'
args: 'helpdesk.ticket.team'
dst_ticket_id
Many2one → helpdesk.ticket
string='Merge into an existing ticket'
args: 'helpdesk.ticket'
dst_ticket_name
Char
string='New ticket name'
ticket_ids
Many2many → helpdesk.ticket
required=True
string='Tickets to Merge'
args: 'helpdesk.ticket'
user_id
Many2one → res.users
string='Assigned to'
args: 'res.users'
default_get(self, fields)
merge_tickets(self)
| REPOSITORY | |
|---|---|
| REPOSITORY | OCA/helpdesk |
| GIT | |
| GIT | https://github.com/OCA/helpdesk.git |
| GIT FOLDER | |
| GIT FOLDER | https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_merge |
| VERSION | |
| VERSION | 1.0.0 |
| CATEGORY | |
| CATEGORY | After-Sales |
| LICENSE | |
| LICENSE | AGPL-3 |
| APPLICATION | |
| APPLICATION | No |
| AUTO-INSTALLABLE | |
| AUTO-INSTALLABLE | No |
| AUTHORS | |
| AUTHORS | Odoo Community Association (OCA), Onestein |
| MAINTAINERS | |
| MAINTAINERS | Odoo Community Association (OCA), Onestein |
| COMMITTERS | |
| COMMITTERS | OCA-git-bot, oca-ci, Bhavesh Heliconia |
| WEBSITE | |
| WEBSITE | https://github.com/OCA/helpdesk |
| LAST TRACKING UPDATE | |
| LAST TRACKING UPDATE | 2026-07-06 19:20:06 |
| ODOO DEPENDENCIES | |
| ODOO DEPENDENCIES |
OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup |
| PYTHON DEPENDENCIES | |
| PYTHON DEPENDENCIES | Not have |
| SYSTEM DEPENDENCIES | |
| SYSTEM DEPENDENCIES | Not have |
| DESCRIPTION | |
| DESCRIPTION | This module adds a wizard to merge helpdesk tickets. A wizard that can be called from tree view of helpdesk ticket. |
| XML ID | Name | Model | Type | Status |
|---|---|---|---|---|
helpdesk_ticket_merge_view_form |
helpdesk.ticket.merge.form | helpdesk.ticket.merge | form | New |
create_new_ticket
Boolean
string='Create a new ticket'
dst_helpdesk_team_id
Many2one → helpdesk.ticket.team
string='Destination Helpdesk Team'
args: 'helpdesk.ticket.team'
dst_ticket_id
Many2one → helpdesk.ticket
string='Merge into an existing ticket'
args: 'helpdesk.ticket'
dst_ticket_name
Char
string='New ticket name'
ticket_ids
Many2many → helpdesk.ticket
required=True
string='Tickets to Merge'
args: 'helpdesk.ticket'
user_id
Many2one → res.users
string='Assigned to'
args: 'res.users'
default_get(self, fields)
merge_tickets(self)
| REPOSITORY | |
|---|---|
| REPOSITORY | OCA/helpdesk |
| GIT | |
| GIT | https://github.com/OCA/helpdesk.git |
| GIT FOLDER | |
| GIT FOLDER | https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_merge |
| VERSION | |
| VERSION | 1.0.1 |
| CATEGORY | |
| CATEGORY | After-Sales |
| LICENSE | |
| LICENSE | AGPL-3 |
| APPLICATION | |
| APPLICATION | No |
| AUTO-INSTALLABLE | |
| AUTO-INSTALLABLE | No |
| AUTHORS | |
| AUTHORS | Odoo Community Association (OCA), Onestein |
| MAINTAINERS | |
| MAINTAINERS | Odoo Community Association (OCA), Onestein |
| COMMITTERS | |
| COMMITTERS | Enric Tobella, Weblate, OCA-git-bot, oca-ci, Anjeel Haria |
| WEBSITE | |
| WEBSITE | https://github.com/OCA/helpdesk |
| LAST TRACKING UPDATE | |
| LAST TRACKING UPDATE | 2026-07-06 00:53:48 |
| ODOO DEPENDENCIES | |
| ODOO DEPENDENCIES |
OCA/helpdesk: - helpdesk_mgmt odoo/odoo: - base - base_setup - web - bus - web_tour - portal - web_editor - http_routing - auth_signup |
| PYTHON DEPENDENCIES | |
| PYTHON DEPENDENCIES | Not have |
| SYSTEM DEPENDENCIES | |
| SYSTEM DEPENDENCIES | Not have |
| DESCRIPTION | |
| DESCRIPTION | |
| XML ID | Name | Model | Type | Status |
|---|---|---|---|---|
helpdesk_ticket_merge_view_form |
helpdesk.ticket.merge.form | helpdesk.ticket.merge | form | New |
create_new_ticket
Boolean
string='Create a new ticket'
dst_helpdesk_team_id
Many2one → helpdesk.ticket.team
string='Destination Helpdesk Team'
args: 'helpdesk.ticket.team'
dst_ticket_id
Many2one → helpdesk.ticket
string='Merge into an existing ticket'
args: 'helpdesk.ticket'
dst_ticket_name
Char
string='New ticket name'
ticket_ids
Many2many → helpdesk.ticket
required=True
string='Tickets to Merge'
args: 'helpdesk.ticket'
user_id
Many2one → res.users
string='Assigned to'
args: 'res.users'
default_get(self, fields)
merge_tickets(self)