Helpdesk Ticket Merge

helpdesk_mgmt_merge · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.2
    Category
    After-Sales
    Folder size
    0.07 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:42:45
    Authors
    Odoo Community Association (OCA), Onestein
    Maintainers
    Odoo Community Association (OCA), Onestein
    Committers
    Carlos Lopez, Weblate, OCA-git-bot, oca-ci, Luis Rodriguez, Bhavesh Heliconia
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds a wizard to merge helpdesk tickets.

A wizard that can be called from tree view of helpdesk ticket.

    Code Analysis ⓘ

    Views touched (1)
    XML IDNameModelTypeStatus
    helpdesk_ticket_merge_view_form helpdesk.ticket.merge.form helpdesk.ticket.merge form New
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (1)

    New fields (6)
    • create_new_ticket Boolean
      string='Create a new ticket'
    • dst_helpdesk_team_id Many2one → helpdesk.ticket.team
      string='Destination Helpdesk Team' args: 'helpdesk.ticket.team'
    • dst_ticket_id Many2one → helpdesk.ticket
      string='Merge into an existing ticket' args: 'helpdesk.ticket'
    • dst_ticket_name Char
      string='New ticket name'
    • ticket_ids Many2many → helpdesk.ticket
      required=True string='Tickets to Merge' args: 'helpdesk.ticket'
    • user_id Many2one → res.users
      string='Assigned to' args: 'res.users'
    Public methods (2)
    • default_get(self, fields)
    • merge_tickets(self)

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