Helpdesk Management - Auto-generated Mail Header

helpdesk_mgmt_mail_autogenerated_header · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Helpdesk
    Folder size
    0.03 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-09-08 17:17:31
    Authors
    Odoo Community Association (OCA), Nitrokey
    Maintainers
    Odoo Community Association (OCA), Nitrokey
    Committers
    Jan Suhr, OCA-git-bot, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    OCA/mail:
    - mail_autogenerated_header
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    When a helpdesk ticket is created from an auto-generated email (e.g. an
out-of-office reply carrying `Auto-Submitted: auto-replied` or
`X-Auto-Response-Suppress: AutoReply`/`All`), the stage welcome email
configured on the ticket stage must **not** be sent back to avoid an email loop.

This module integrates `helpdesk_mgmt` with `mail_autogenerated_header`:
the latter detects such headers on incoming messages and sets a context key
that this module reads in `_track_template_skip_autoreply` to suppress the
outgoing welcome email.

    Code Analysis ⓘ

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    Models touched (1)

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    Public methods (0)

    No public methods.