Helpdesk Mgmt Assign Method

helpdesk_mgmt_assign_method · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Uncategorized
    Folder size
    0.05 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 08:22:52
    Authors
    Odoo Community Association (OCA), Escodoo
    Maintainers
    Odoo Community Association (OCA), Escodoo
    Committers
    OCA-git-bot, oca-ci, CristianoMafraJunior
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    This module adds advanced ticket assignment methods to Odoo Helpdesk
teams. You can configure each team to assign tickets manually, randomly,
balanced (least open tickets), or sequentially (round-robin). Automatic
assignment only works if users are assigned to the team. The responsible
user is set automatically when creating or updating tickets, improving
workflow and team efficiency.

    Code Analysis ⓘ

    Views touched (1)
    XML IDNameModelTypeStatus
    helpdesk_ticket_team_form_view helpdesk.ticket.team.form (assign method) helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (0)

    No new fields.

    Public methods (2)
    • create(self, vals)
      @api.model
      Assign user based on team on creation if not provided.
    • default_get(self, fields_list)
      @api.model

    New fields (1)
    • assign_method Selection
      default='manual' help='Automatic assignation method for new tickets:\nManually: manual\nRandomly: randomly but everyone gets the same amount\nBalanced: to the person with the least amount of open tickets\nSequential: ensuring an even distribution among team members' required=True string='Assignation Method' args: [('manual', 'Manually'), ('randomly', 'Randomly'), ('balanced', 'Balanced'), ('sequential', 'Sequential')]
    Public methods (1)
    • get_new_user(self)
      Return the next user for ticket assignment based on assign_method.

    Loading…

    Status
    Open migration PR — not merged yet for this version
    CI status
    green — ready to merge
    Open since
    70 days ago
    Last activity
    28 days ago
    Repository
    OCA/helpdesk
    Pull request
    [18.0][MIG] helpdesk_mgmt_assign_method: Migration to 18.0 (#1038)
    Status
    Open migration PR — not merged yet for this version
    CI status
    green — ready to merge
    Open since
    69 days ago
    Last activity
    28 days ago
    Repository
    OCA/helpdesk
    Pull request
    [19.0][MIG] helpdesk_mgmt_assign_method: migration to 19.0 (#1040)