TIP: You can type at any time to perform a new search.

Helpdesk Mgmt Assign Method

helpdesk_mgmt_assign_method · OCA/helpdesk

    Security findings

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Uncategorized
    Folder size
    0.05 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-25 11:03:41
    Authors
    Odoo Community Association (OCA), Escodoo
    Maintainers
    Odoo Community Association (OCA), Escodoo
    Committers
    OCA-git-bot, oca-ci, CristianoMafraJunior, David Bañón
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - portal
    - web_editor
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    helpdesk_mgmt_assign_method_hr_holidays
    Description
    This module adds advanced ticket assignment methods to Odoo Helpdesk
teams. You can configure each team to assign tickets manually, randomly,
balanced (least open tickets), or sequentially (round-robin). Automatic
assignment only works if users are assigned to the team. The responsible
user is set automatically when creating or updating tickets, improving
workflow and team efficiency.

    Code Analysis info_outline

    Views touched (1)
    XML IDNameModelTypeStatus
    helpdesk_ticket_team_form_view helpdesk.ticket.team.form (assign method) helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (2)

    New fields (0)

    No new fields.

    Public methods (2)
    • create(self, vals_list)
      @api.model_create_multi
      Assign user based on team on creation if not provided.
    • default_get(self, fields_list)
      @api.model

    New fields (1)
    • assign_method Selection
      default='manual' help='Automatic assignation method for new tickets:\nManually: manual\nRandomly: randomly but everyone gets the same amount\nBalanced: to the person with the least amount of open tickets\nSequential: ensuring an even distribution among team members' required=True string='Assignation Method' args: [('manual', 'Manually'), ('randomly', 'Randomly'), ('balanced', 'Balanced'), ('sequential', 'Sequential')]
    Public methods (1)
    • get_new_user(self)
      Return the next user for ticket assignment based on assign_method.

    Loading…

    Status
    Open migration PR — not merged yet for this version
    CI status
    green — ready to merge
    Open since
    115 days ago
    Last activity
    73 days ago
    Repository
    OCA/helpdesk
    Pull request
    [18.0][MIG] helpdesk_mgmt_assign_method: Migration to 18.0 (#1038)
    Status
    Open migration PR — not merged yet for this version
    CI status
    green — ready to merge
    Open since
    115 days ago
    Last activity
    73 days ago
    Repository
    OCA/helpdesk
    Pull request
    [19.0][MIG] helpdesk_mgmt_assign_method: migration to 19.0 (#1040)