Helpdesk Management Activity

helpdesk_mgmt_activity · OCA/helpdesk

    Repository
    OCA/helpdesk · module folder · Try on Runboat
    Module version
    1.0.0
    Category
    Uncategorized
    Folder size
    0.25 MB
    License
    AGPL-3
    Application
    No
    Auto-installable
    No
    Website
    https://github.com/OCA/helpdesk
    Last tracking update
    2026-08-07 09:06:22
    Authors
    Odoo Community Association (OCA), Cetmix OÜ
    Maintainers
    Odoo Community Association (OCA), Cetmix OÜ
    Committers
    Don Kendall, Weblate, oca-ci
    Odoo dependencies
    OCA/helpdesk:
    - helpdesk_mgmt
    odoo/odoo:
    - mail
    - base
    - base_setup
    - web
    - bus
    - web_tour
    - html_editor
    - portal
    - http_routing
    - auth_signup
    Python dependencies
    None
    System dependencies
    None
    Required by
    None
    Description
    The module adds the following features:

- Link a ticket to an Odoo model record
- Set the list of available models for a Helpdesk team
- Pre-configure ticket description template based on it's category
- Create an activity for the linked record right from the Ticket
- Change the Ticket's stage based on the activity state

    Code Analysis ⓘ

    Views touched (4)
    XML IDNameModelTypeStatus
    mail_activity_view_form_popup mail.activity.view.form.popup.helpdesk.inherit mail.activity form Inherits mail.mail_activity_view_form_popup
    res_config_settings_view_form res.config.settings.form.view res.config.settings form Inherits helpdesk_mgmt.res_config_settings_view_form
    ticket_view_form helpdesk.ticket.view.form helpdesk.ticket form Inherits helpdesk_mgmt.ticket_view_form
    view_helpdesk_team_form view.helpdesk_team.form helpdesk.ticket.team form Inherits helpdesk_mgmt.view_helpdesk_team_form
    HTTP endpoints (0)

    No HTTP endpoints found for this module.

    Models touched (4)

    New fields (9)
    • assigned_user_id Many2one → res.users
      comodel_name='res.users'
    • can_create_activity Boolean
      related='team_id.allow_set_activity'
    • date_deadline Date
      default=fields.Date.today string='Due Date'
    • is_new_stage Boolean
      compute='_compute_is_new_stage'
    • next_stage_id Many2one → helpdesk.ticket.stage
      comodel_name='helpdesk.ticket.stage' compute='_compute_next_stage_id' index=True store=True
    • record_ref Reference
      compute='_compute_record_ref' inverse='_inverse_record_ref' selection='_selection_record_ref' string='Source Record'
    • res_id Integer
      index=True string='Source Document'
    • res_model Char
      index=True string='Source Document Model'
    • source_activity_type_id Many2one → mail.activity.type
      comodel_name='mail.activity.type'
    Public methods (2)
    • perform_action(self)
      Perform action for ticket
    • set_next_stage(self)
      Set next ticket stage

    New fields (2)
    • activity_stage_id Many2one → helpdesk.ticket.stage
      comodel_name='helpdesk.ticket.stage' domain="['|', ('team_ids', 'in, []'), ('team_ids', 'in', [id])]" help='Move the ticket when the activity in source record is done' string='Done Activity Stage'
    • allow_set_activity Boolean
      help='Available to set activity on source record from ticket' string='Set Activities'
    Public methods (0)

    No public methods.

    New fields (1)
    • ticket_id Many2one → helpdesk.ticket
      comodel_name='helpdesk.ticket' help='Activity created from helpdesk ticketAfter closing this activity, ticket is moved to done stage'
    Public methods (0)

    No public methods.

    New fields (1)
    • helpdesk_available_model_ids Many2many → ir.model
      comodel_name='ir.model' domain="[('transient', '=', False)]" help='Available models for set source record in helpdesk ticket' string='Available Models'
    Public methods (2)
    • get_values(self)
      @api.model
    • set_values(self)

    Loading…

    Loading…

    Loading…